Ali AlKhunaizi

• launched Al-Futtaims new business in the Middle East market.
• Develops and executes strategic plans for MENA operations, optimizing supply chain, logistics, and distribution.
• Leads and mentors operational teams to achieve targets and enhance efficiency in the MENA region.
• Cultivates key stakeholder relationships to streamline operations and drive growth.
• Analyzes market trends and opportunities for operational improvement and expansion.
• Ensures compliance with regional regulations and company policies.
• Fosters cross-functional collaboration to align operational strategies.
• Drives continuous improvement and cost reduction initiatives for enhanced performance.
• Monitors KPIs and metrics to inform decision-making and drive success.
• Prepares concise reports and presentations for senior management.

• Market Entry & Scaling: Spearheaded regional market entry across the Middle East, establishing a scalable operational framework to support multi-site growth.
• Efficiency & P&L Growth: Directed comprehensive infrastructure and asset delivery across MENA, boosting operational efficiency by 30% annually.
• Cost Optimization: Slashed regional operational overhead and procurement costs by 37% through centralizing vendor management and supply chains.
• Asset & Capital Expansion: Managed the full corporate real estate lifecycle—from location strategy and lease negotiation to final build-outs—delivering 5 new locations on time and 20% under budget.
• Fleet & SOP Governance: Standardized multi-city fleet, travel, and logistics SOPs, integrating modern sustainability practices to meet ESG objectives.
• Data-Driven Leadership: Monitored strict regional KPIs and compliance metrics, leading multinational teams to eliminate operational bottlenecks and protect P&L.

• Chief advisor for group businesses/projects/owners.
• Planned, monitored, and implemented business plans for continual growth.
• Conducted market research, enhancing market share and competitiveness.
• Designed marketing strategies, advertising, and public awareness campaigns for improved brand recognition.
• Travelled overseas, establishing partnerships, and overseeing transactions for international business expansion.
• Provided ongoing guidance to the workforce, improving employee satisfaction and team performance.
• Conducted training and motivation sessions for the entire Group Workforce.
• Maintained and updated the company website, intranet, and marketing pages.
• Managed and built a strong presence on social media platforms.

• Strategic Advisory & Growth: Served as chief advisor to business owners on cross-border initiatives, directly driving regional market expansion and high-level operational growth.
• Multi-Country Operations Management: Directed multi-country MENA operations, managing facility infrastructure, asset maintenance, physical security, and supply provisioning across multiple regions.
• Real Estate & Asset Expansion: Managed the commercial real estate portfolio, orchestrating demographic location scouting, high-stakes lease negotiations, and workspace build-out projects on schedule and within budget.
• SOP & Fleet Optimization: Redesigned regional SOPs, procurement frameworks, and multi-city fleet logistics, capturing significant cost reductions and accelerating service delivery speeds.
• Market Intelligence & Branding: Executed targeted market research to identify new B2B opportunities, deploying data-driven commercial campaigns and digital optimization to expand corporate market share.
• Cross-Regional Team Leadership: Led and developed high-performing, multinational teams across various functions, implementing targeted performance programs that substantially boosted key workforce metrics.

• Planning and developing marketing strategies and assuring the company services noticed by its targeted audience.
• Making and executing business plans, provided with company targets and plans.
• Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
• Dealing with all of the company clients, such as \[Aramco - Sabic Companies- Sadara -Maaden- etc.\] and provide them with engineered Offers, services, and solutions designed as per their needs, assurance of satisfaction
• Analyzing Saudi Market and providing creative and adaptive plans to accommodate the continuously changing and evolving industrial market.
• Set service pricing for current and new products/services to meet revenue and profitability goals, and fit with the competition in the total market
• Ensured clients were satisfied and would continue their business with the company.
• Leveraged market and competitor data to identify market opportunities and gaps.
• Developed marketing plans to support department strategies.
• Achieved and maintained sales goals, and increased the company access to its targeted clients, by 50%.

• Strategic Business Planning: Planned and executed comprehensive market-entry strategies and business plans, ensuring regional service delivery met corporate growth goals.
• Enterprise Solution Engineering: Engineered customized commercial solutions and tailored technical offers for blue-chip clients, including Aramco, SABIC, Sadara, and Maaden, securing long-term partner retention.
• Market Analytics & Pricing: Analyzed Saudi industrial market trends and competitor data to identify shifting opportunities, adapt commercial strategies, and establish competitive asset/service pricing.
• Executive Decision Support: Developed targeted, data-backed intelligence and strategic roadmaps for corporate decision-makers to align regional marketing plans with overarching department objectives.
• Commercial Performance Delivery: Achieved and maintained aggressive sales and expansion targets, widening corporate client access by 50% and driving substantial top-line revenue growth.

• Mentored and coached phone banking representatives, providing ongoing support to enhance their skills and performance in customer interactions.
• Developed and implemented training programs, collaborating with training teams to address identified needs and improve the overall competence of phone banking representatives.
• Monitored and evaluated training effectiveness, adjusting programs as needed to ensure continuous improvement in representative performance.
• Conducted regular quality assessments on phone interactions, providing constructive feedback to representatives and guiding them towards continuous improvement.
• Collaborated with team leaders to identify and address performance gaps through targeted coaching sessions and personalized development plans.
• Generated and presented reports on quality assurance metrics, including the impact of mentoring and coaching initiatives on representative performance.
• Analyzed customer feedback related to phone interactions, incorporating insights into mentoring and coaching strategies to improve service quality.
• Actively participated in cross-functional teams to identify opportunities for process improvement, with a focus on mentoring and coaching strategies.
• Maintained up-to-date knowledge of industry regulations and standards, ensuring continuous compliance in phone banking services.

• Monitored and evaluated phone banking services, ensuring compliance with regulations and service quality standards.
• Conducted training, mentoring, and coaching programs to enhance representative performance and customer interactions.
• Analyzed customer feedback, implemented process improvements, and delivered reports on quality metrics.
• Collaborated with cross-functional teams to close performance gaps and optimize service delivery.

• Managed high-volume inbound calls, addressing inquiries on account balances, transactions, and banking products to deliver exemplary service.
• Investigated and resolved customer complaints with strong problem-solving skills, ensuring timely resolution of complex issues.
• Provided technical support for online banking, mobile apps, and digital channels, enhancing overall customer banking experience.
• Identified cross-selling opportunities, contributing to 15% increase in product adoption among customers.
• Ensured strict adherence to banking regulations, security protocols, and compliance standards during customer interactions.
• Collaborated with cross-functional teams (fraud prevention, account management, technical support) to streamline processes and enhance customer support.
• Maintained accurate records of interactions, contributing to comprehensive reports and analysis on service metrics.
• Provided leadership within customer service team, offering mentorship to junior agents and participating in training programs.
• Monitored and maintained high-quality standards, consistently achieving top-tier customer satisfaction scores.
• Stayed updated on changes in banking regulations and policies, ensuring adherence to banks procedures in all customer interactions.

• Delivered high-quality support for inbound calls, online banking, and digital
channels, consistently achieving top customer satisfaction scores.
• Investigated and resolved complex customer issues while ensuring
compliance with security protocols.
• Identified cross-selling opportunities, contributing to increased product
adoption.
• Provided mentorship to junior agents, supporting training initiatives and
performance improvements.