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Ali AlKhunaizi, Regional Operations Manager MENA

Ali AlKhunaizi

Regional Operations Manager MENA·Al Futtaim Group

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 17 years, 9 months

Regional Operations Manager MENA

November 2021 - Present

Al Futtaim Group

Riyadh, Saudi Arabia

November 2021 - Present

• launched Al-Futtaim's new business in the Middle East market.
• Develops and executes strategic plans for MENA operations, optimizing supply chain, logistics, and distribution.
• Leads and mentors operational teams to achieve targets and enhance efficiency in the MENA region.
• Cultivates key stakeholder relationships to streamline operations and drive growth.
• Analyzes market trends and opportunities for operational improvement and expansion.
• Ensures compliance with regional regulations and company policies.
• Fosters cross-functional collaboration to align operational strategies.
• Drives continuous improvement and cost reduction initiatives for enhanced performance.
• Monitors KPIs and metrics to inform decision-making and drive success.
• Prepares concise reports and presentations for senior management.

Company industry:
Retail & Wholesale
Job role:
Management

Associate Business Development Manager

January 2010 - February 2020

Al-BAYAT Business Group

Eastern Province, Saudi Arabia

January 2010 - February 2020

• Chief advisor for group businesses/projects/owners.
• Planned, monitored, and implemented business plans for continual growth.
• Conducted market research, enhancing market share and competitiveness.
• Designed marketing strategies, advertising, and public awareness campaigns for improved brand recognition.
• Travelled overseas, establishing partnerships, and overseeing transactions for international business expansion.
• Provided ongoing guidance to the workforce, improving employee satisfaction and team performance.
• Conducted training and motivation sessions for the entire Group Workforce.
• Maintained and updated the company website, intranet, and marketing pages.
• Managed and built a strong presence on social media platforms.

Company industry:
Other Business Support Services
Job role:
Management

Marketing Manager

June 2014 - March 2017

Poly-Tech Maintenance & Industrial Operation co. Ltd.

Jubail, Saudi Arabia

June 2014 - March 2017

• Planning and developing marketing strategies and assuring the company services noticed by it's targeted audience.
• Making and executing business plans, provided with company targets and plans.
• Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
• Dealing with all of the company clients, such as \[Aramco - Sabic Companies- Sadara -Maaden- etc.\] and provide them with engineered Offers, services, and solutions designed as per their needs, assurance of satisfaction
• Analyzing Saudi Market and providing creative and adaptive plans to accommodate the continuously changing and evolving industrial market.
• Set service pricing for current and new products/services to meet revenue and profitability goals, and fit with the competition in the total market
• Ensured clients were satisfied and would continue their business with the company.
• Leveraged market and competitor data to identify market opportunities and gaps.
• Developed marketing plans to support department strategies.
• Achieved and maintained sales goals, and increased the company access to it's targeted clients, by 50%.

Company industry:
Technical Maintenance & Repair
Job role:
Maintenance, Repair, and Technician

Quality Assurance Officer

January 2008 - March 2010

The Saudi British Bank - SABB

Khobar, Saudi Arabia

January 2008 - March 2010

• Mentored and coached phone banking representatives, providing ongoing support to enhance their skills and performance in customer interactions.
• Developed and implemented training programs, collaborating with training teams to address identified needs and improve the overall competence of phone banking representatives.
• Monitored and evaluated training effectiveness, adjusting programs as needed to ensure continuous improvement in representative performance.
• Conducted regular quality assessments on phone interactions, providing constructive feedback to representatives and guiding them towards continuous improvement.
• Collaborated with team leaders to identify and address performance gaps through targeted coaching sessions and personalized development plans.
• Generated and presented reports on quality assurance metrics, including the impact of mentoring and coaching initiatives on representative performance.
• Analyzed customer feedback related to phone interactions, incorporating insights into mentoring and coaching strategies to improve service quality.
• Actively participated in cross-functional teams to identify opportunities for process improvement, with a focus on mentoring and coaching strategies.
• Maintained up-to-date knowledge of industry regulations and standards, ensuring continuous compliance in phone banking services.

Company industry:
Banking
Job role:
Customer Service and Call Center

Senior Customer Service Representative

January 2007 - January 2008

The Saudi British Bank - SABB

Khobar, Saudi Arabia

January 2007 - January 2008

• Managed high-volume inbound calls, addressing inquiries on account balances, transactions, and banking products to deliver exemplary service.
• Investigated and resolved customer complaints with strong problem-solving skills, ensuring timely resolution of complex issues.
• Provided technical support for online banking, mobile apps, and digital channels, enhancing overall customer banking experience.
• Identified cross-selling opportunities, contributing to 15% increase in product adoption among customers.
• Ensured strict adherence to banking regulations, security protocols, and compliance standards during customer interactions.
• Collaborated with cross-functional teams (fraud prevention, account management, technical support) to streamline processes and enhance customer support.
• Maintained accurate records of interactions, contributing to comprehensive reports and analysis on service metrics.
• Provided leadership within customer service team, offering mentorship to junior agents and participating in training programs.
• Monitored and maintained high-quality standards, consistently achieving top-tier customer satisfaction scores.
• Stayed updated on changes in banking regulations and policies, ensuring adherence to bank's procedures in all customer interactions.

Company industry:
Banking
Job role:
Banking

Education

Arab Open University - Saudi Arabia

September 2024

September 2024

Bachelor's degree, Business Administration

Saudi Arabia

Skills

Working Under Pressure
Expert
Working Under Pressure
Expert
Team Player
Expert
Team Player
Expert
Flexibility
Expert
Flexibility
Expert
Problem Solving
Expert
Problem Solving
Expert
Project Management
Expert
Project Management
Expert
ARABIC
Expert
ARABIC
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CALL CENTER
Expert
CALL CENTER
Expert
QUALITY
Expert
QUALITY
Expert
RECEIVING
Expert
RECEIVING
Expert
TYPING
Expert
TYPING
Expert
MICROSOFT WORKS
Intermediate
MICROSOFT WORKS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS PLANS
Intermediate
BUSINESS PLANS
Intermediate
SALES
Expert
SALES
Expert
Problem Solving
Expert
Problem Solving
Expert
office work
Expert
office work
Expert
key account management
Expert
key account management
Expert
office administration
Expert
office administration
Expert
negotiation
Intermediate
negotiation
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
Cost Management
Expert
Cost Management
Expert
Customer Retention
Expert
Customer Retention
Expert
Business Launch
Expert
Business Launch
Expert
Launching New Brands
Expert
Launching New Brands
Expert
Business Operations
Expert
Business Operations
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
PMP Boot camp
Engineering Tracks
Apr 2023
Show credentials

Hobbies and interests

Reading
Poetry
Learning