Ali Al Ahmed

Rak Airways (From Aug’13 till now)

Call Center - Commercial

• Making reservations and issuing ticketing, re-issuance of tickets.
• Solving passenger problems and grievances.
• Preparing Refund applications, calculating refund amount.
• Providing the passengers information to their inquiries.
• Being a good sales person by reaching daily sales target and preparing daily reports.

Notify Team - Flight Operations

• Inform passengers regarding Schedule change, delay via sms or email.
• Follow up with outstation regarding any issue passengers face at boarding.
• Providing help to all travel agencies in regard to modification, revalidation of ticket.
• Preparing OAL tickets for effected passengers as compensation.
• Prepare Aircraft rotation after every flight schedule changes.
• Providing help to call center for extension of time limit, RBD change etc.

The work was done on Oracle system database programme.

The job responsibilities were;

• Receive the Payments made by the customer and provide Receipts

• Schedule theory and practical classes for customers

• Book training classes and provide customers their Evaluation dates

• Print all the necessary documents and keep records of it

Checking licenses of different establishments
-Entering new establishments details and their plot no:s
-Correcting the data and recording it in Mic. Word