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Ali ALFadhli, Sales & Customer relations specialist

Ali ALFadhli

Sales & Customer relations specialist·Sama Alarabiya Factory

Iraq

Master's degree, public relations and digital marketing

Work experience

Total years of experience: 6 years, 9 months

Sales & Customer relations specialist

February 2025 - November 2025

Sama Alarabiya Factory

Kirkuk, Iraq

February 2025 - November 2025

Managed the full sales lifecycle from lead generation and client onboarding to closing deals and post-sale followups.
Developed and maintained a strong client portfolio, building long term relationships that improved customer loyalty and repeat business.
Identified new business opportunities through market research, competitor analysis, networking, and contributing to revenue growth.
Negotiated pricing, contracts, and service terms to achieve mutually benecial agreements. Monitored sales performance against targets and prepared weekly and monthly sales reports for management.
Meet and exceed individual sales targets and key performance indicators (KPIs).
Promote and sell company products and services to prospective and existing customers.
Monitor customer satisfaction and implement improvements where required.

Company industry:
Retail & Wholesale

Public Relations Assistant

November 2022 - September 2024

Savvy Communications

Frankfurt am Main, Germany

November 2022 - September 2024

Supported integrated PR and marketing campaigns across digital and traditional media, collaborating with crossfunctional teams to align outreach, promotional activities, and client engagement strategies.
Drafted press releases, media pitches, social media content, and outreach materials while conducting media research and supporting stakeholder communications to enhance brand visibility.
Utilised CRM systems to track customer interactions, sales pipelines, conversion rates, and campaign performance, analysing customer feedback and market trends to generate actionable business and marketing insights.
Managed customer enquiries and after-sales support, monitored media coverage, prepared performance reports, and consistently contributed to achieving targets related to client acquisition, retention, and overall customer satisfaction.
Manage relationships with media contacts, influencers, partners, and community stakeholders.
Assist with content creation for social media, website updates, blogs, and marketing communications.
Ensure all communications align with the companys brand identity and values.
Conduct customer follow-up communications and satisfaction surveys.
Identify opportunities to improve the customer experience and retention rates.

Company industry:
IT Services

marketing and communication specialist

February 2018 - January 2022

Shafa Food Industries

Mafraq, Jordan

February 2018 - January 2022

Designed and implemented targeted marketing strategies Spearheaded promotional campaigns.
Tracked and monitored campaign performance
Built and maintained strong relationships
Assist in the development and implementation of marketing strategies aligned with business objectives.
Plan, coordinate, and execute marketing campaigns across multiple channels.
Monitor and evaluate campaign performance, making recommendations for improvement.
Support product launches, promotional activities, and seasonal campaigns.
Manage marketing budgets effectively to maximise return on investment.

Company industry:
Industrial Production

Education

University of applied sciences Frankfurt

July 2024

July 2024

Master's degree, public relations and digital marketing

Germany

Talal Abu Gahazaleh

January 2024

January 2024

Diploma, E Commerce and marketing

Jordan

University Of Petra

June 2021

June 2021

Bachelor's degree, marketing

Jordan

British Council

January 2021

January 2021

Diploma, English Course

Jordan

Skills

Content Creation (Copywriting & Visual Coordination)
Intermediate
Content Creation (Copywriting & Visual Coordination)
Intermediate
Data-Driven Marketing Insights
Intermediate
Data-Driven Marketing Insights
Intermediate
Social Media Strategy & Analytics
Intermediate
Social Media Strategy & Analytics
Intermediate
Integrated Marketing Planning
Intermediate
Integrated Marketing Planning
Intermediate
Strategic Communication & Messaging
Intermediate
Strategic Communication & Messaging
Intermediate
Media Outreach & Relationships Building
Intermediate
Media Outreach & Relationships Building
Intermediate
Reputation & Crisis Communication Management
Intermediate
Reputation & Crisis Communication Management
Intermediate
Microsoft Office Suite & Marketing Tools Canva, Mailchimp, Google Analytics, Meta Business Suite)
Intermediate
Microsoft Office Suite & Marketing Tools Canva, Mailchimp, Google Analytics, Meta Business Suite)
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

German

Beginner

Hobbies and interests

Cars
Health / Fitness
Gym