Ali Alnaser

Customer Services Agent (Shift Leader) at Starwood Hotels & Resorts

• Saudi Arabia - Dammam
• April 2015 to October 2016

Designation Chronology:
 Shift Leader (Jan 2016 - Oct 2016)
 Customer Services Agent (Apr 2015 - Dec 2015)
Highlights:
 Nominated as one of the best employees out of 500+ employees (Mar 2016).
 Established and maintained excellent business relations with all customers, generated new leads from them, and increased
the number of guests visiting the hotel.
 Ensured high standards of service for all guests that reflect “Starwood Hotels & Resorts” brand and made the guest’s stay
at the hotel highly memorable.
 Improved Starwood membership enrolment (SPG) tonearly180% in a short period of time.
 Made sure to always exceed the guests’ expectations and improve their satisfaction.
 Solved customer complaints judiciously and ensured satisfactory resolutions within a quick time period by
coordinating with the appropriate personnel.
 Supervised the front office team comprising of Four front office associates during the shift, finalized the daily
plan, and assigned the required tasks accordingly