Senior Internal Consultant
Credit Agricile Bank - Egypt
Total years of experience :26 years, 5 Months
Senior Internal Consultant
Inducted as Retail Organization Head charted an outstanding growth curve through exceptional performance and gain promotion to Compliance & Financial Security Officer.
Designation Chronology:
• Oct ‘08 - present: Compliance & Financial Security Officer
• Aug ’06 - Oct ’08: Retail Organization head
Key Responsibilities as Compliance & Financial Security Officer:
• Spearheading crucial projects by protecting corporate officers from the risk of criminal charge, commercial image/ status and client comfort.
• Handling compliance with banking, financial laws, ethical standards/credit Agricore and professional standards.
• Up-grading database applications, facilitating non-disruptive migration plant with the Legal department to determine bank standards.
• Directing fraud prevention processes/procedures to control non-compliance risks, whilst maintaining compliance with bank’s policies/procedures
• Ensuring all service clauses including responsibility, prevention of money-laundering /financing of terrorism/ vigilance to illegal authorization additionally Interpreting new laws with their dissemination.
• Tailoring facilities as per customers needs in accordance to banking policies/compliance risk map/ oversees protection of personal information as well as organizing plans to confirm that systems are effectively managed.
• Performing various task in industries, CMC as a leader, product process in NAP committee, documentation and quality checking of KYC (know your costumer) system.
• Planning internal scoreboards/ reporting arrangements which are acceptable to regulates/ Issues opinions, provides advice, assistance in preventive measures and ensure corrective measures are implemented and followed up.
• Supervising overall activities of the bank staff, handling all aspects of their training and conducting periodic performance reviews to maintain a motivated team.
Key Responsibilities as Retail Organization Head:
• Developed and executed strategic plan for expanding branches network, secured business from potential and existing clients by conveying strategy, vision and mission of the bank.
• Efficiently handled overall operations of business and conducted change management as the levels of CA strategy.
• Established and maintained relationships with industry influencers and projects related to business improvement with respect to systems, security, compliance, quality, policies etc.
• Managed and coordinated overall operations of alerts management this includes reviewing internal & external resources in retail projects.
• Offered superior client service relating to bank’s ATM network, Cash Acceptance and electronic night safes including the execution of new product/ services.
• Directed workers engaged in quality testing on all matters concerning lines of business.
• Promoted quality achievement and performance optimization of human resources Including project planning, execution, timing, functionality, quality, communication and cost.
Inducted in the company as Head of re-engineering & special projects charted an outstanding growth curve through exceptional performance to and gain promotion to Clean-Up Project Manager.
Designation Chronology:
• Feb ‘05 - Aug ‘06: Clean-Up Project Manager
• April ‘03 - Feb ‘05: Business Systems Head & Flex cube Implementation Deputy Project Manager
• Aug ‘01 - April ‘03: Project Management & Business Information Security Head
• Dec ‘97 - Aug ‘01: Head of Re-engineering & Special Projects /
Head Business Resumption Contingency Plan
Key Responsibilities as Clean-up Project Manager:
• Served as a member of IT Steering Committee comprising of Managing Director, Chief Operation Officer, Corporate Loans Head, Retail Loans Head, ISD Head and Treasurer.
• Instrumental in establishment of customer information operation center for 42 branches (Currently 71 branches) to recover missing data after merger of Egyptian American Bank with Credit Agricole Bank.
• Designed and implement information systems through application of formal Systems Development Lifecycle Methodology as well as executed deliverables as per set project methodology.
• Conducted internal consulting assignments and provided support to the project team for resolving unexpected technical associated with the assigned project.
• Lead and managed the performance of project team to ensure timely execution of assigned projects within the guidelines for schedule, cost, quality and productivity.
Key Responsibilities as Business Systems Head & Flex cube Implementation Deputy Project Manager:
• Analyzed and checked reports on daily basis, conduct meetings with the senior mangers of the company for the feedback as well as coached project team members.
•Identified the requirement of efficient work force, Established updates and maintained manual /automated filing systems for confidential /administrative files in order to update and track information.
• Kept abreast of new developments, changes in policies/procedures to enhance the quality of customer service by consulting assignments with project managers.
Key Responsibilities as Project Management & Business Information Security Head:
• Directed and coordinated overall activities of the development, staff tanning to ensure successful completion of the project within the scheduled deadline.
• Organized weekly meeting and prepared project progress reports for the customers.
• Conducted project constructability reviews, technical feasibility analysis, scope of the project, provisional acceptance testing in order to ensure timely completion of the project.
• Allocated work modules to various teams under preview and consistently followed up on progress of project modules.
Highlights:
• Organized several system tests that measure bank application failure as well as internal and external infrastructure failure. To insure the bank’s ability to switch to secure /efficient manual backup mode complete with manual clients and general ledger posting.
• Enhanced processing system by Client Transfer Information received at branches and sent to center through network using Notes workflow application which affects time and client satisfaction.
• Prepared client information through the use of GROUPWARE application on Lotus Notes.
Key Responsibilities as Head of Re-engineering & Special Projects Head Business Resumption Contingency Plan:
• Conducted regular purpose plan for investigating/ resumption of issues and errors to determine tests in core business processes(CBP).
• Coordinated with management and several other departments to integrate and maintain disaster recovery plans.
• Configured and devised client server backup and recovery system, evaluated archival/retrieval of banking system reports.
• Analyzed and integrated facilities that cover failure of internal and external elements of local infrastructure that may affect bank.
Previous Professional Experiences:
• Sep’93 - Oct’97, Qatar National Bank: Treasury Control Manager
• Apr ‘93 - Aug ’93, Egyptian American Bank: Acting Head of ISG Group
• Oct’92 - Apr’93, Egyptian American Bank: Deputy Manager Sarwat Branch and thereafter
Manager, Shooting Club Branch
• Feb’91 - Sep’92, Egyptian American Bank: Head, Quality Assurance Team
• Apr’78 - Jan’91, Egyptian American Bank: Computer Shift Leader
Computer Center Operations Supervisor/Bank-wide Operations Manager(23 Branches).