Team Leader - IT Support
Dubai Islamic Bank
Total years of experience :22 years, 9 Months
•Supervise IT Support team to handle all trouble shooting (hardware & software).
•Responsible managing projects for new OS Migration, software’s and new branches setup (IT Equipments, Queue System, Digital Signage, …etc).
• Prepare periodically report for all IT activities, in term of controlling, cost efficiency & productivity
•Assist in All IT projects implementations.
•Act as Section Support Coordinator to manage and lead the coordination between Service Desk, or the concerned user / requester and the IT Support Section for resolving the incident.
•Planning, Deploying and Managing Antivirus server to guarantee Symantec antivirus functionality on all DIB machines includes installation, configuration, and day-to-day management of Symantec Endpoint Protection in DIB network environments, troubleshooting and tuning the performance of this product in DIB environment.
•Administer Microsoft System Center Configuration Management 2007 Infrastructure (Management Points, Site Servers, Distribution Points, Software Updates, Software Distributions, Asset Intelligent and OS Deployment )
•Responsible for generating a weekly / monthly ‘Aging Analysis Report’ of Service requests / incidents for my section and the reports are to be forwarded to the Section Heads and IT Head.
•Played a key role in DIB migration project to Active Directory environment, planning, testing, pilot setup, implementation, Supporting and troubleshooting.
•Lead the IT Support team for the Implementation of the Mail Migration Project from Lotus Notes to MS Exchange 2007.
•HP Open View Service Desk System Administration ( System Customization and User’s roles and security management )
· Designed, installed and configured LAN’s with windows 2000/XP/2003 networks and custom software for Internet cafes.
· Provided remote and on-sites support including software installation/ configuration, troubleshooting customer system installation problems/ performance and data recovery/ integrity.
· Recommended, evaluated and purchased IT assets (computer, switches and hardware peripheral and software).
· Provided consulting services with effective solutions for such key client as Al Khatal group, Amazing Rent Car, Sun City Tourism, Elite Rent Car.
Helping E-company's customers to troubleshoot their problems remotely On Telephone by giving them instructions and procedures to solve the problems regarding Internet Connectivity and applications.
Handeling sales, marketing and billing inquiries calls.
· Designed and deployed network infrastructure across 3 rooms and Installed, configured and implemented windows 2003, XP, 2000 networks.
· Managed, maintained and supported network, hardware and software.
· Resolved varied technical network and system problems on different operating systems, software and hardware platforms.
· Performed desktop hardware upgrades, troubleshooting and replacement.
· Installed and configured operating system and other custom software for all department
· Provided extensive support including software installation/ configuration, troubleshooting system installation problems/ performance and data recovery/ integrity
Millennium Corporation, Cairo, Egypt. it is Learning Co-ordinator - ITP Business Simulation :- Assist staff members in setting and successfully achieving specific learning objectives by conducting skills assessments, developing training plans, setting milestones, peer tutoring and evaluating progress on an on-going basis.
- Microsoft Certified System Administrator (MCSA) Win2000 - Microsoft Certified Systems Engineer (MCSE)win2000 - Cisco Certified Network Association (CCNA) (pending) - millennium Corporation business simulation - Completed Modules on Business Organization, Problem Solving, Project Management, Effective Meeting Skills, Team Building, and Presentation Skills.