Senior IT Engineer
Hands OF Hope NY
Total years of experience :6 years, 2 Months
Played a pivotal role in fortifying network security, establishing protocols to safeguard data integrity.
Administered comprehensive Active Directory configurations to enhance user experience and operational compliance.
Implemented and maintained critical IT systems, contributing to the organization's resilience and continuity.
Lead the implementation and optimization of VoIP infrastructure, ensuring robust communication channels across the organization.
Managed Active Directory services, including user account management, group policy implementations, and access controls.
Oversaw the company's firewall management, enforcing security policies and mitigating network vulnerabilities.
Streamlined IT operations by automating routine tasks and enhancing system efficiencies through strategic IT initiatives.
Designing, implementing, and managing VoIP and virtual machine (VM) infrastructure and systems, including capacity planning, performance tuning, and troubleshooting complex technical problems.
Developing and implementing policies and procedures for VoIP and VM systems to ensure security, reliability, and performance, as well as conducting research and providing recommendations for new technologies and best practices.
Supporting department leadership in implementing new policies, procedures, and controls, identifying areas in need of critical improvement, and driving change through quality-oriented strategies to help operations achieve ambitious short- and long-term goals.
Monitored systems in operation and input commands to troubleshoot areas.
Maintained servers and systems to keep networks fully operational during peak periods.
Configured hardware, devices, and software to set up work stations for employees.
Patched software and installed new versions to eliminate security problems and protect data.
Managed time efficiently in order to complete all tasks within deadlines.
Applied effective time management techniques to meet tight deadlines.
Configure software and troubleshoot operational issues in client computer systems.
Provide technical support for computer systems, hardware, and software.
Respond to customer queries through phone and email.
Install, modify, and repair computer hardware and software.
Resolve technical problems related to LAN, WAN, and other systems.
Install computer peripherals and configure related call center devices.
Solve Autodialer and QM problems and configure Softphones.
Create templates to assist agents with login problems.