Project operations manager
qatar star services
Total years of experience :18 years, 9 Months
project manager for industrial catering project at 3 different locations.
leading a team of hundreds, composing of members, supervisors, quality and health inspectors, storekeepers, chefs and managers.
issuing 6000 meals daily, sorted by parcels, mess halls and buffets.
planning and cotrolling locations' hygeine, food safety, food cost, food orders and P&Ls.
Lusail Staduim venue operations manager for food and beverage consessions at FIFA World cup 2022
Leading a team of 2000 employees, ranging from staff, to supervisors, to managers, to multi unit managers and controlling the day to day operations of the total 96 outlets and their stock rotation, hygeine, quality and fifa standards.
District manager for Caribou coffee at Doha, leading branches' operations standards, quality, service, cleanliness, hygeine and staff and management training.
• Operate and demobilize the venue and have complete control of F&B consessions program.
• Being second in chain of command and substitute Venue manager while away in leading operations team.
• Make sure all the team are following event and venue guidelines and timelines.
• Ensuring the existence of levels of stocks and goods as per each match expectations and sales volume.
• Leading all aspects of service, quality and cleanliness in the whole 34 consessions.
• Briefings and de briefing for all consession leaders and supervisors regarding QSC and speed of service.
• Ensure the availability of all menu items during the whole event.
• Maintain team motivated at all time and ready to serve at all situations.
• Leading a 900 crew team consisting of FOH and BOH crew, supervisors, managers and quality controllers.
Controlling restaurants working system as per operations manual standards.
• Supervision on daily preparations, and quantities of recipes needed as per shops sales.
• Analyzing weekly and daily inventories of shops and establishing action plans for shops.
• Daily operational follow up and visit recaps for shops.
• Daily follow up on targets and goals of sales and customer satisfaction program.
• Daily follow up with purchasing department and getting best deals for decreasing costs to increase profit.
• Producing weekly P&Ls for shops to keep control on costs and decrease losses.
• Quarterly evaluations for managers and employees and creating bench plans for shops.
Coaching and leading managers, assistant managers and supervisors.
• Controlling and analysing variable costs.
• Prioritizes tasks effectively to ensure most important tasks are completed first in a timely manner.
• Ensures applying high standards of dine in service to exceed expectations.
• Managing 6 Hardee’s stores.
• Reduced costs and increase in revenue by 11%.
• Improved team work management relations and reduced turnover 7%.
• Daily visit recaps for shops and action plans for immediate problems solving.
District manager for shops and catering for Haagen Dazs icecream coffeeshops at Eastern province and Riyadh
Restaurant General Manager for Hardees branch at Lebanon.
Led and worked at all 10 branches consequently.
Graduated from high school general sciences at 2002 and headed to restaurant business and studied at lebanese university but didnot get accomplish my study but will complete my study online as soon as i get the proper job