passenger service agent
National Aviation Services
Total years of experience :2 years, 5 Months
Check-in and Boarding:
Assist passengers with check-in processes, including verifying tickets and travel documents.
Issue boarding passes and luggage tags, and manage baggage check-in.
Handle boarding procedures, including making announcements and ensuring timely boarding.
Customer Service:
Provide information regarding flight schedules, delays, cancellations, and gate changes.
Assist passengers with special needs, such as unaccompanied minors, elderly passengers, and those requiring wheelchair assistance.
Address passenger inquiries and resolve complaints in a courteous and efficient manner.
Flight Operations Support:
Communicate with flight crews, gate agents, and other airport personnel to ensure seamless flight operations.
Monitor and coordinate gate assignments, and manage changes in schedules or gate locations.
Security and Safety:
Ensure compliance with airline and airport security protocols.
Conduct security checks, such as verifying passenger identities and inspecting carry-on luggage.
Administrative Duties:
Maintain accurate records of passenger information, including seating arrangements and special requests.
Prepare and distribute necessary flight documents and reports.
Skills and Qualifications:
Customer Service Skills:
Strong interpersonal and communication skills.
Ability to handle stressful situations calmly and effectively.
Attention to Detail:
Meticulous in verifying passenger documents and processing information accurately.
Problem-Solving Abilities:
Quick thinking and resourcefulness in addressing passenger issues and operational challenges.
Technical Proficiency:
Familiarity with airline reservation systems and other computer applications.
Ability to operate communication devices and handle administrative tasks efficiently.
Physical Stamina:
Capability to stand for long periods and assist with baggage handling as needed.
Flexibility:
Willingness to work irregular hours, including nights, weekends, and holidays, to accommodate flight schedules.
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