Corporate Banking Manager
HSBC Bank
Total years of experience :12 years, 1 Months
Service large corporate relationships to promote customer satisfaction
• Handling all clients’ operational and day to day banking needs
• Fire fighting (trouble shooting) complaints and errors
Deliver a memorable experience to corporate relationships
• Restructure of department & process development
• Increase Service Quality level
Strengthened relationships with corporate clients to promote loyalty
Closely study business developments and anticipate clients’ financial needs
• Achieve higher NFI (None Funded Income
Banking)
• Achieving excellent customer service
• Overseeing the day to day workings
• Customer interaction & complaint handling
• Handling asset based finance
Banking)
• Documentation & verification of requests
• Handling of Chq Books, ATM’s and Visa cards
• Back office clearing & and CAD files
Research & Reference Assistant, AUS Department of Humanities & Social Sciences, Ara- bic Language Division • Assisted in the development of a new course (Al Andalusia) for the University. • Task involved researching the topic, corresponding with the professors & lecturers, and preparing the material & other tasks.