Bayt.com
Ali Almuallem, Cloud Solutions Engineer

Ali Almuallem

Cloud Solutions Engineer

Sahara Net

Location
Saudi Arabia - Eastern Province
Education
Diploma, AI Programming with Python Nanodegree
Experience
11 years, 8 Months

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Work Experience

Total years of experience :11 years, 8 Months

Cloud Solutions Engineer at Sahara Net
  • Saudi Arabia - Dammam
  • My current job since March 2019

- Work on wide-variety of projects from design phase to implementation.
- Study the clients’ general infrastructure and provide suitable solutions on-cloud.
- Provide consultation on the clients’ current legacy systems.
- Prepare technical solutions proposals based on the information gathered and studied.

System Administrator at Sahara Net
  • Saudi Arabia - Dammam
  • October 2017 to February 2019

- Maintain and monitor a cluster of servers (Windows & Linux environments) on a daily basis.
- Administer mail servers.
- Troubleshoot and debug wide-variety of issues, from network, DNS, to server-related technicalities.
- Perform remote troubleshooting sessions with the company's corporate clients.
- Working on different hosting management platforms: Plesk, WHM, WHMCS and cPanel.
- Working on Microsoft 365 from planning to migration execution.
- Plan and migrate medium-sized corporate’s email systems (+ 500 users) from on-premises servers to the cloud (Microsoft 365).
- Deliver and deploy Microsoft Azure instances (Virtual Machines, Databases).

Customer Care - Technical support agent at Sahara Net
  • Saudi Arabia - Dammam
  • January 2016 to September 2017

- Acting as a first line technical support for the company's corporate clients.
- Meet walk-in clients, discuss and debug their technical difficulties.
- Receive the clients' complaints thru phone calls, emails and tickets.
- Troubleshoot the client's network, web hosting and email protocols issues.

Relationship Manager at Bayt.com
  • Saudi Arabia - Khobar
  • March 2015 to August 2015

- Generate leads by conducting market research and acquiring new clients.
- Determine the client’s recruitment needs and provide a suitable solution accordingly.
- Conducting meetings with clients on semi-daily schedule.
- Track and log all sales activities on a centralized CRM system.

Customer Care - Technical support agent at Sahara Net
  • Saudi Arabia - Dammam
  • May 2012 to February 2015

- Acting as a first line technical support for the company's corporate clients.
- Meet walk-in clients, discuss and debug their technical difficulties.
- Receive the clients' complaints thru phone calls, emails and tickets.
- Troubleshoot the client's network, web hosting and email protocols issues.

Education

Diploma, AI Programming with Python Nanodegree
  • at Udactiy
  • August 2018

Three months Udacity Nanodegree in Artificial intelligence programming with Python

Diploma, Architecture
  • at King Fahd University of Petroleum and Minerals
  • January 2012

Partial studies in architecture.

High school or equivalent, Natural Sciences
  • at Dar AlO'oloom High School
  • May 2008

Specialties & Skills

Python
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Artificial Intelligence
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Customer Support
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Technical Support
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System Administration
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Matplotlib
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Programming with Python
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Blockchain
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Microsoft 365 Administration and Migration
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Data Scrapping
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Data Analysis
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NumPy
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Microsoft Office Applications
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Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Smart Contracts (Certificate)
Date Attended:
January 2019
Blockchain Basics (Certificate)
Date Attended:
January 2019
Introduction to Cybersecurity (Training)
Training Institute:
Cisco Networking Academy
Date Attended:
January 2019
Windows Server Administration Fundamentals (Training)
Training Institute:
Microsoft Virtual Academy
Date Attended:
December 2018
DAT256x: Essential Math for Machine Learning: Python Edition (Training)
Training Institute:
Microsoft
Introduction to Artificial Intelligence (AI) - DAT263x (Certificate)
Date Attended:
August 2018
AI Programming with Python Nanodegree (Training)
Training Institute:
Udacity
Date Attended:
May 2018
Duration:
120 hours
Blockchain in HelathCare 2018 Summit (Certificate)
Date Attended:
May 2018
Using Databases with Python (Training)
Training Institute:
University of Michigan on Coursera
Date Attended:
May 2018
Using Python to Access Web Data (Training)
Training Institute:
University of Michigan on Coursera
Date Attended:
April 2018
Python Data Structures (Training)
Training Institute:
University of Michigan on Coursera
Date Attended:
April 2018
Programming for Everybody (Getting Started with Python) (Training)
Training Institute:
University of Michigan on Coursera
Date Attended:
December 2017

Hobbies

  • Cycling
  • Running
    Third place (age-group) in Aramco Ras-Tanura Half Marathon for two years 2016 and 2017
  • Artificial Intelligence and Machine Learning