علي محمد

Generally responsible for supporting the recruitment, repatriation/global assignments and relocation of experienced hires/graduates across the region, ensuring all relocation transitions go as smoothly as possible. They are responsible for providing a quality in-house recruitment service and a quality candidate experience at all times.

• Provides support to source candidates from multiple sources, liaising with PwC Recruitment teams in other locations to share information and minimize duplication of effort
• Acts as a main point of contact, managing and responding to all queries relating to recruitment/global mobility
• Conducts HR interviews for candidates, manages offer process and acts as main point of contact for candidates when required
• Develops and promote the PwC people value proposition within recruitment; interviews and tests candidates using the standard competency based recruitment model and employing psychometric testing within selection
• Collaborates across the wider organization to support effective and sustainable attraction activities
• Contributes to providing a quality recruitment experience for in-house and candidates through providing clear and consistent communications and follow-up and adhering to an efficient recruitment/mobility process
• Updates and maintains candidate information and career opportunities on in-house recruitment systems and PwC Careers website
• Provides support in managing the end to end recruitment process in line with Global PwC standards and metrics
• Collects data for reporting needs in a timely manner

Responsibilities:
Human Resources
• Provide both HR-specific and general administrative and secretarial support.
• Responsible on posting job ads both internally & through recruitment channel, reviewing resumes,
• Sending long list, conducting screening interviews, prepare for interviews, checking references, send regret emails to unselected candidates or job offers for selected candidates
• Assist as necessary with international staff issues, including -but not limited to- new hire paperwork, housing and other benefits arrangements and termination.
• Assist in new hired orientation; Ensure that new employees are fully inducted into the organization utilizing induction materials and policies.
• Complete & File employee-related documents and administration archives.
• Monitors staff attendance and leaves; ensures timely and accurate allocation completion of timesheets and send monthly vacation balance.
• Act as the focal point to the health insurance provider
• Act as Focal point with the Social Security institution and ensure monthly form submission and follow on any other HR / Admin related documentation required by Jordanian Labor law per SHRO instruction.
• Prepare staff payroll and Issue Pay slips of employees at the end of the month after releasing the salaries.
• Complete the LWF clearance procedure for resigned staff and assist in final statements for SHRO and the finance department.

Administration
• Initiate the process & Follow with Legal Firm the work permits, Visitor visas, visitors’ permissionsand any other related permits.
• Responsible for LWFs’ office equipment regularly check and scheduling repairs through logistics department whenever necessary.
• Overseeing the process of filling, both paper and electronic, related to all incoming and outgoing official correspondences and updated LWF Supplier contact list.
• Supervise the Cleaning of the office and Clearing Lady work.

Other
• Carry out any other duties as requested by the LWF Jordan SHRO within scope of work.

• Work with internal teams and hiring managers to assist with recruitment efforts.
• Manage the recruitment process and life-cycle, including initial assessments, interviews, and offers.
• Assist with both external and internal hiring efforts.
• Use social media, job boards, internal sourcing, and other technical means to source candidates for open vacancies.
• Participate in employment events, such as career fairs
• Develop relationships with third party recruitment agencies and staffing firms and manage the procurement and measurement process.
• Develop College recruiting programs
• Develop recruitment strategy. This may include job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc…
• Counsel the candidate on corporate benefits, salary, and corporate environment.
• Identify and source appropriate talent for current open roles within the organization
• Identify future talent needs and proactively recruiting and sourcing.
• Other HR Related Tasks such as arranging company events, confirming vacation balances, …etc.

Contact Management Center Team Leader (TL) from March 15 2012 until February 14 2013.


Responsibilities:
A- Staff Training: Training is the most important aspect of a job and should therefore take most of your effort as a well trained employee gives you your best expected results.

B- To follow up on my team members in regards to their daily duties, weekly and monthly quality achievements and key performance indicators (KPI's) and coach them effectively and efficiently to adapt to the constant change of standards and targets set by management to meet the changing climate of customer care.
C- To ensure that all customer service representatives (CSR's) are following the company's standards of customer care procedures and regulations.
D- To ensure enough staffing to cover the forecasted call volumes.
E- To create daily reports regarding the accounts service level, average handling time of CSR's, drivers/motives behind the calls we receive in every interval, and regarding service level of the account as a whole.
F- To provide proper communication links between CSR's, upper management and other departments within the company.
G- To update CSR's constantly in regards to the daily updates received from our client and knowledge base team.

A- To ensure that all customer service representatives (CSR’s) are following the company’s standards of customer care procedures and regulations.
B- To ensure enough staffing to cover the forecasted call volumes.
C- To create daily reports regarding the accounts service level, average handling time of CSR’s, drivers/motives behind the calls we receive in every interval, and regarding service level of the account as a whole.
D- To provide proper communication links between CSR’s, upper management and other departments within the company.
E- To update CSR’s constantly in regards to the daily updates received from our client and knowledge base team.