Assistant vice president
First Abu Dhabi Bank HQ
Total years of experience :12 years, 3 Months
Group Customer Experience management, Process Exellence, First Abu Dhabi
Bank (HQ main offices)
Responsible for budgeting, accounting for expense control, hiring for all Abu
Dhabi Branches, performance reviews and reports, facilities management,
compliance, auditing, Sales production, ATM Balancing, and daily operations
management.
Responsible for achieving Sales goals, Operations, and Performance goals in a
High intensity Sales environment.
Selection of employees for Abu Dhabi Branch Networks.
Consistently meeting and exceeding branch goals.
Maintaining client retention and new growth for branch office.
Responsible for the overall direction, coordination, and evaluation of branch
activities.
Supervised and coach employees throughout the branch and maintain
workforce stability, through creating a supportive environment for staff.
Routinely work with high profile account relationships to satisfy their
financial banking needs.
Investigated and resolved technical operating problems as appropriate.
Conducted self audits in operations. Through audit findings, made
recommendations to strengthen internal controls and safeguards for the
purpose of ensuring general compliance with laws, regulations, managerial
policies, and generally accepted audit standards.
Dealt with both Islamic & Conventional banking.
Exceptional team leader and mentor with experience in the recruiting and
hiring of qualified staff, employee training and development and performance
evaluations.
Customer services coordinator facilitating bank accounts of different types
like Share accounts- Corporates & retail accounts, Bank Cards and
Visa/Master cards accounts.
Generating customers outstanding statements
Opening bank accounts for new customers
Closing bank accounts for leaving customers
Responsible for checking payroll transfers to staff accounts
Responsible for checking salary transfers for government authorities and the
reconciliation of name list against name list received from the Finance
Authority for government payrolls.
Responsible for share holders customers, ensuring their share account status in
the Stock Market is synchronized in the bank account of the same customers.
Handling Shareholders’ Certificates; handing out shares security cheques.
Answering phone calls
Arranging appointments for the manager
Receiving official letters and faxes
Facilitating certificate approvals for graduate students
Duties included:
Received banking orientation and training
Solving customers problems and complaints
Transferring the customer the relevant section
Assisting the customers in filling-in application forms
MBA Degree IN BUSINESS Administration
courses: MASTERS OF BUSINESS MANAGEMENT - SWISS BUSINESS SCHOOL. (On going)
courses: Microsoft Office Excel 2003 Certificate CompuBase IT Training Experience, Abu Dhabi 7