Operation Manager
Yacht Rental Company
Total years of experience :10 years, 7 Months
Meeting guest and accompanying them to the yacht.
Purchase of decoration and food products.
Collecting payments from customers.
Yacht viewing.
None engineering inspection of the yacht before each departure according to standards.
Keeping all reports and documents in computerized manner.
-Welcome patient
-update the database for all patients
-make a report after each visit to the patient
-Submit necessary documents to the insurance company
-call patients to schedule a visit
- Managing Front Office operations,
-Ensure all guests have an exceptional experience and perform them the following tasks to the highest standards,
-Teaching new employees about front desk operation,
-Familiarity with computer system and other technical matters.
-Acting as substitute area manager and attending emergency guest related matters.
-Meeting and accommodating the guests.
-Attending calls and at the same time multi tasking.
-Preparing daily reports sufficiently.
-Solve general difficulties and problems in the hotel.
-Getting feedback from guests and attending their complains by contacting the concerned
departments.
-Acting as night auditor, calculating daily revenue and other accounting matters.
Progress: After 3 months of work raised to the night duty hotel manager.
-Talking to the guests and solve their issues during their stay period.
-Fill up reports and forward them to the concerned department.
-Check rooms and make sure they are in standard condition.
-Prepare VIP amenities and process the procedures.
-Attending social media \{trip advisor, booking.com, agoda...\} regarding the hotel reviews and
reading guest comments.