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Alisha Khan, Customer Service Agent

Alisha Khan

Customer Service Agent·Bird Flight Services

India

Master's degree, Banking And Finance

Work experience

Total years of experience: 5 years, 5 months

Customer Service Agent

January 2021 - Present

Bird Flight Services

New Delhi, India

January 2021 - Present

Deployed at Kuwait Airways as an Airport Customer Service Agent since 2021, handling passenger check-in, boarding, baggage processing, special assistance, and travel document verification. Trained in DGCA aviation security protocols. Manage irregular operations and passenger escalations calmly across a multicultural environment. Recognised by the Kuwait Airways Ambassador and station management for outstanding passenger handling.
Company industry:
Airlines

Education

Ignou

January 2024

January 2024

Master's degree, Banking And Finance

India

Delhi University

January 2021

January 2021

Bachelor's degree, Accounting

India

Skills

Aviation
Expert
Aviation
Expert
Customer service
Expert
Customer service
Expert
Team work
Expert
Team work
Expert
Time management
Expert
Time management
Expert
Interpersonal skill
Expert
Interpersonal skill
Expert
Arabic
Beginner
Arabic
Beginner
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English

Beginner

Hindi

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Hospitality, Travel and customer service management
Frankfinn Institute of Air Hostess training
Sep 2021
Show credentials
-Certificate in Hospitality ,Travel management and customer service course
Hospitality ,Travel management and customer service course

Hobbies and interests

-Willing
-Reading
-Fitness
-Volunteering
-Learning and practicing new languages
-Traveling & exploring diverse cultures
Journaling
Reading,
,Learning
photography
Travelling
Music,