Fatma Nassir

• Attending to customers for making Remittance, Forex and all business transactions at the counter.
• Registration and collection of pension for various companies in the GPSSA (General Pension & Social
Security Authority) System.
• Registration and collection of salary for various companies in the WPS (Wage Protection System).
• To answer customers complaints, branch detail enquiries, transaction enquiries and rate inquiries
and provide them with accurate information.
• Prepare End of day report & cash reconciliation.
• Monitor individual performance targets.
• Manage large volume of inbound and outbound calls in a timely manner.
• Identify customer needs, clarify information, research every issue and provide solutions or
alternatives.
• Contact inactive and potential customers to persuade them to purchase or use company products
and services.
• Survey customer satisfaction and provide feedback as needed.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by going the extra mile.
• Meet the teams qualitative and quantitative targets.
• Perform assignments as required by Branch Managers and Supervisors.

My duties include:
• Manage and mentor junior staff to achieve project goals.
• Develop and manage budgets within available financial resources.
• Develop business opportunities by establishing close client relationships.
• Research and analytic skills.
• Drive business growth through pricing strategy, shipping efficiency and logistics.
• Delivering high quality business asset economics that properly reflect business opportunities.
Simultaneously, work as an Assistant Building Inspector.

• Manage and mentor junior staff to achieve project goals.
• Research and data analysis.
• Develop and manage budgets within available financial resources.
• Develop business opportunities by establishing close client relationships.
• Drive business growth through pricing strategy, shipping efficiency and logistics.
• Delivering high quality business asset economics that properly reflect business opportunities.
Simultaneously, work as an Assistant Building Inspector.

My duties included:
• Supervising the inspections (fire inspection, heavy equipment inspection) that were conducted
• Ensuring safety of the workers (making sure they have on the appropriate personal protective equipment, fully equipped first aid boxes).
• Summarizing the monthly reports in graphs and submitting them to my manager. Read blueprints and specifications
• Monitor operations to ensure that they meet production standards
• Recommend adjustments to the assembly or production process
• Inspect, test, or measure materials
• Measure products with calipers, gauges, or micrometers
• Operate electronic inspection equipment and software
• Accept or reject finished items
• Remove all products and materials that fail to meet specifications
• Report inspection and test data such as weights, temperatures, grades, moisture content, and quantities inspected

• Supervising the inspections (fire inspection, heavy equipment inspection) that were conducted
• Ensuring safety of the workers (making sure they have on the appropriate personal protective
equipment, fully equipped first aid boxes).
• Summarizing the monthly reports in graphs and submitting them to my manager. Read
blueprints and specifications
• Monitor operations to ensure that they meet production standards
• Recommend adjustments to the assembly or production process
• Inspect, test, or measure materials
• Measure products with calipers, gauges, or micrometers
• Operate electronic inspection equipment and software
• Accept or reject finished items
• Remove all products and materials that fail to meet specifications
• Report inspection and test data such as weights, temperatures, grades, moisture content, and
quantities inspected

My Duties included:
• Drafting sales agreements.
• Filing documents.
• Handling petty cash.
• Booking vehicle inspection.
• Following up with payments for those clients under higher purchase.
• Sending parcels (number plates, logbooks) to clients.
• Answer telephones and take messages or transfer calls
• Schedule appointments and update event calendars
• Arrange staff meetings
• Handle incoming and outgoing mail and faxes
• Prepare memos, invoices, or reports
• Edit documents
• Maintain databases and filing systems
• Perform basic bookkeeping

• Drafting sales agreements
• Perform Bookkeeping
• Handling petty cash
• Booking vehicle inspection
• Following up with payments for those clients under higher purchase
• Sending parcels (number plates, logbooks) to clients
• Answer telephones and take messages or transfer calls
• Schedule appointments and update event calendars
• Arrange staff meetings
• Handle incoming and outgoing mail and faxes
• Prepare memos, invoices, or reports
• Edit documents
• Maintain databases and filing systems

Two-month Internship program. Was trained in:
• Customer service
• Auditing and Financial analysis
• Drafting sales agreements
• Filling documents
• Handling petty cash
• Booking of vehicle inspections
• Following up with payments forthose clients under higher purchase
• Sending parcels (number plates, logbooks) to clients

• Customer service
• Auditing and Financial analysis
• Drafting sales agreements
• Filling documents
• Handling petty cash
• Booking of vehicle inspections
• Following up with payments forthose clients under higher purchase
• Sending parcels (number plates, logbooks) to clients