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Fatma Nassir, Remittance Clerk & Customer Service Executive

Fatma Nassir

Remittance Clerk & Customer Service Executive·LM Exchange,

United Arab Emirates

Bachelor's degree, Economics and Statistics

Work experience

Total years of experience: 4 years, 11 months

Remittance Clerk & Customer Service Executive

June 2024 - Present

LM Exchange,

Dubai, United Arab Emirates

June 2024 - Present

• Attending to customers for making Remittance, Forex and all business transactions at the counter.
• Registration and collection of pension for various companies in the GPSSA (General Pension & Social
Security Authority) System.
• Registration and collection of salary for various companies in the WPS (Wage Protection System).
• To answer customers complaints, branch detail enquiries, transaction enquiries and rate inquiries
and provide them with accurate information.
• Prepare End of day report & cash reconciliation.
• Monitor individual performance targets.
• Manage large volume of inbound and outbound calls in a timely manner.
• Identify customer needs, clarify information, research every issue and provide solutions or
alternatives.
• Contact inactive and potential customers to persuade them to purchase or use company products
and services.
• Survey customer satisfaction and provide feedback as needed.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by going the extra mile.
• Meet the teams qualitative and quantitative targets.
• Perform assignments as required by Branch Managers and Supervisors.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Economist

March 2023 - March 2024

Ministry of Lands, Urban Planning and Housing, County Government of Mombas

Mombasa, Kenya

March 2023 - March 2024

My duties include:
• Manage and mentor junior staff to achieve project goals.
• Develop and manage budgets within available financial resources.
• Develop business opportunities by establishing close client relationships.
• Research and analytic skills.
• Drive business growth through pricing strategy, shipping efficiency and logistics.
• Delivering high quality business asset economics that properly reflect business opportunities.
Simultaneously, work as an Assistant Building Inspector.

Company industry:
Facilities & Property Management
Job role:
Research and Development

Economist

March 2023 - March 2024

Ministry of Lands, Urban Planning and Housing, County Government of Mombasa,

Mombasa, Kenya

March 2023 - March 2024

• Manage and mentor junior staff to achieve project goals.
• Research and data analysis.
• Develop and manage budgets within available financial resources.
• Develop business opportunities by establishing close client relationships.
• Drive business growth through pricing strategy, shipping efficiency and logistics.
• Delivering high quality business asset economics that properly reflect business opportunities.
Simultaneously, work as an Assistant Building Inspector.

Company industry:
Real Estate
Job role:
Research and Development

Quality Control Assistant

May 2022 - December 2022

Boss Freight Terminal Limited, Container

Mombasa, Kenya

May 2022 - December 2022

My duties included:
• Supervising the inspections (fire inspection, heavy equipment inspection) that were conducted
• Ensuring safety of the workers (making sure they have on the appropriate personal protective equipment, fully equipped first aid boxes).
• Summarizing the monthly reports in graphs and submitting them to my manager. Read blueprints and specifications
• Monitor operations to ensure that they meet production standards
• Recommend adjustments to the assembly or production process
• Inspect, test, or measure materials
• Measure products with calipers, gauges, or micrometers
• Operate electronic inspection equipment and software
• Accept or reject finished items
• Remove all products and materials that fail to meet specifications
• Report inspection and test data such as weights, temperatures, grades, moisture content, and quantities inspected

Company industry:
Distribution, Supply Chain & Logistics

Quality Control Assistant

May 2022 - December 2022

Boss Freight Terminal Limited,

Mombasa, Kenya

May 2022 - December 2022

• Supervising the inspections (fire inspection, heavy equipment inspection) that were conducted
• Ensuring safety of the workers (making sure they have on the appropriate personal protective
equipment, fully equipped first aid boxes).
• Summarizing the monthly reports in graphs and submitting them to my manager. Read
blueprints and specifications
• Monitor operations to ensure that they meet production standards
• Recommend adjustments to the assembly or production process
• Inspect, test, or measure materials
• Measure products with calipers, gauges, or micrometers
• Operate electronic inspection equipment and software
• Accept or reject finished items
• Remove all products and materials that fail to meet specifications
• Report inspection and test data such as weights, temperatures, grades, moisture content, and
quantities inspected

Company industry:
Shipping
Job role:
Quality Control

Administrative Assistant & Public Relations Officer

December 2020 - November 2021

Asghar Trading Co Limited and Alakh Trading Co Limited

Mombasa, Kenya

December 2020 - November 2021

My Duties included:
• Drafting sales agreements.
• Filing documents.
• Handling petty cash.
• Booking vehicle inspection.
• Following up with payments for those clients under higher purchase.
• Sending parcels (number plates, logbooks) to clients.
• Answer telephones and take messages or transfer calls
• Schedule appointments and update event calendars
• Arrange staff meetings
• Handle incoming and outgoing mail and faxes
• Prepare memos, invoices, or reports
• Edit documents
• Maintain databases and filing systems
• Perform basic bookkeeping

Company industry:
Automotive Dealership & Distributor

Junior Accountant, Administrative Assistant & Public Relations Officer

December 2020 - November 2021

Asghar Trading Co Limited and Alakh Trading Co Limited,

Mombasa, Kenya

December 2020 - November 2021

• Drafting sales agreements
• Perform Bookkeeping
• Handling petty cash
• Booking vehicle inspection
• Following up with payments for those clients under higher purchase
• Sending parcels (number plates, logbooks) to clients
• Answer telephones and take messages or transfer calls
• Schedule appointments and update event calendars
• Arrange staff meetings
• Handle incoming and outgoing mail and faxes
• Prepare memos, invoices, or reports
• Edit documents
• Maintain databases and filing systems

Company industry:
Automotive Dealership & Distributor

Office Intern

October 2020 - November 2020

Auto Cats International Limited

Mombasa, Kenya

October 2020 - November 2020

Two-month Internship program. Was trained in:
• Customer service
• Auditing and Financial analysis
• Drafting sales agreements
• Filling documents
• Handling petty cash
• Booking of vehicle inspections
• Following up with payments forthose clients under higher purchase
• Sending parcels (number plates, logbooks) to clients

Company industry:
Automotive Dealership & Distributor

Office Intern

October 2020 - November 2020

Auto Cats International Limited,

Mombasa, Kenya

October 2020 - November 2020

• Customer service
• Auditing and Financial analysis
• Drafting sales agreements
• Filling documents
• Handling petty cash
• Booking of vehicle inspections
• Following up with payments forthose clients under higher purchase
• Sending parcels (number plates, logbooks) to clients

Company industry:
Automotive Dealership & Distributor
Job role:
Accounting and Auditing

Education

University of Nairobi

December 2020

December 2020

Bachelor's degree, Economics and Statistics

Kenya

Spinmark College of Science and Social Studies

February 2017

February 2017

Diploma, Computer Software Packages

Kenya

GPA (rating): Excellent

GPA (rating): Excellent

Has completed Computer Proficiency Course and proven competent. The following subject (s) were covered:- • Introduction to computers • Microsoft Windows • Microsoft Word • Microsoft Excel • Microsoft Publisher • Microsoft Access • Microsoft Power Point • Internet & Email OAdobe Pagemaker • Typing Tutor • Outlook
View attachment

Skills

Auditing
Expert
Auditing
Expert
Accounts
Expert
Accounts
Expert
Economics
Expert
Economics
Expert
Financial Analysis
Expert
Financial Analysis
Expert
Data Analysis
Expert
Data Analysis
Expert
ECONOMIC THEORIES
Intermediate
ECONOMIC THEORIES
Intermediate
MATHEMATICS
Intermediate
MATHEMATICS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
QUANTITATIVE ANALYSIS
Intermediate
QUANTITATIVE ANALYSIS
Intermediate
RESOURCEFULNESS
Intermediate
RESOURCEFULNESS
Intermediate
STATISTICS
Intermediate
STATISTICS
Intermediate
Economic Analysis
Expert
Economic Analysis
Expert
Research
Expert
Research
Expert
Data Analysis
Expert
Data Analysis
Expert
Communication
Expert
Communication
Expert
Budget Planning
Expert
Budget Planning
Expert
Computer Literacy
Expert
Computer Literacy
Expert
Organizational skills
Expert
Organizational skills
Expert
Accounting
Expert
Accounting
Expert
Teamwork
Expert
Teamwork
Expert
Problem Solving
Expert
Problem Solving
Expert
Data Entry
Expert
Data Entry
Expert
Management
Expert
Management
Expert
Customer Care
Expert
Customer Care
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Call Center
Expert
Call Center
Expert
CORPORATE FINANCE
Expert
CORPORATE FINANCE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
INTERPERSONAL COMMUNICATIONS
Expert
INTERPERSONAL COMMUNICATIONS
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Native Speaker
Arabic
Intermediate
Hindi
Native Speaker
Swahili
Native Speaker

Training and Certifications

Certifications
Computer Software Packages Certificate
Spinmark College of Science and Social Studies
Feb 2017
Show credentials
Bachelor Degree in Economics and Statistics
The University of Nairobi
Dec 2020
Show credentials

Hobbies

  • Swimming
    As part of my degree, I conducted a research project on “Impact of Foreign Direct Investment on Economic growth in Kenya “, University of Nairobi, 2020