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aliya Mubarak Nasser Mubarak Albalooshi, Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance.

aliya Mubarak Nasser Mubarak Albalooshi

Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance. ·American express

United Arab Emirates

High school or equivalent, majoring in Customer Service. *Call Centre. *Check-in.

Work experience

Total years of experience: 3 years, 5 months

Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance.

December 2014 - June 2016

American express

United Arab Emirates

December 2014 - June 2016

December 2014 - June 2016
American Express

Job description: Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance.
*Administrative Tasks to be handled
- Cycles distribution & Portal updating (next day cycle closes)
- E-client retrieval and Jacket request for the team
- Manual receipts tracking and MIS
- Immigration checks handling
- Settlement and DSAP filing and management
- New guarantee cheque inventory management
*Assisting Collectors on calling and collecting payments on the Local Portfolio
*Preparing Clearance letter, Liability letter and Police release letters in Arabic as and when required and update the PWC system.
*Handling the Legal and Agency functions in the credit and Collections Dept.
*Changing the work list of accounts allocated to agencies
*Sorting the Jackets to allocate cases to agencies

* Allocation to Agency
-Download the applications from E-client
-Convert into PDF and save the same in the folder

*Fresh flows to be allocated to in-house every month once base file is uploaded
*Updating in house caller’s files once base file is available monthly basis.
*Replying to all agency queries, emails and requirements
*Updating agency account status in PWC every month once they send the status file
*Invoice processing on monthly basis, every month. Dispersal of payment checks to agencies.

Company industry:
Banking
Job role:
Banking

Banks insurance department

December 2012 - May 2013

Metlife Alico Insurance

Sharjah, United Arab Emirates

December 2012 - May 2013

Professional and Personal Qualities


Strong analytical capabilities.

Able to work under pressure.

Excellent communication and people skills.

Willing to travel, learn and take on new challenges.

Professional with pleasant personality.

Hard working and enjoy taking up new challenges.

Good selling and negotiation skills.

Self starter with abilities to set priorities.

Oriented towards getting things done

Excellent public relation skills

Imbued with a deep sense of responsibility, integrity and professionalism.

Company industry:
Insurance & TPA
Job role:
Medical, Healthcare, and Nursing

passenger service

March 2008 - June 2009

Dnata Travel

Dubai, United Arab Emirates

March 2008 - June 2009

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Emirates Airline training in Aviation College

August 2007

August 2007

High school or equivalent, majoring in Customer Service. *Call Centre. *Check-in.

United Arab Emirates

3 month intensive course majoring in Customer Service. *Call Centre. *Check-in.

Skills

Service Center
Expert
Service Center
Expert
Back Office
Expert
Back Office
Expert
Customer Service
Expert
Customer Service
Expert
Computer Skills
Expert
Computer Skills
Expert
Call Center
Expert
Call Center
Expert
Microsoft word, Microsoft excel, Power point, Photoshop, Web site designing,
Expert
Microsoft word, Microsoft excel, Power point, Photoshop, Web site designing,
Expert
Service Center
Expert
Service Center
Expert
Back Office
Expert
Back Office
Expert
Customer Service
Expert
Customer Service
Expert
Computer Skills
Expert
Computer Skills
Expert
Call Center
Expert
Call Center
Expert

Languages

English

Intermediate

Arabic

Expert

Hindi

Expert