Soft Service Supervisor
Serco Middle East (Dubai Metro)
Total years of experience :21 years, 10 Months
Supervise a team of Cleaners. Ensuring they know their duties and carry out their work in accordance with County and/or local procedures and practices and Health & Safety Regulations to ensure a high standard of cleanliness and hygiene are maintained.
Check the work carried out by the staff and provide a comprehensive cleaning service to ensure high cleanliness standard of Serco and RTA at all times.
Time to time checking of assigned station or train.
Report to Facilities Manager on work progress and issues on a daily basis.
Compile daily inspection checklist to monitor standard of work and completion to the schedule,
Coordinate with other teams ensuring satisfactory completion of all work and completion to the schedule.
Flexibility to work on shift patterns as and when required.
String customer services focus
Comply with Health & Safety, Fire Regulations and other County policies.
To attend, and participate in training sessions and staff meetings.
To undertake conscientiously, and as far as able, such other tasks and responsibilities as may be required and reasonable in the circumstances of the time.
To exercise proper care in the use of equipment and report any faults to your supervisor without delay.
Floor cleaning, including: vacuuming, mopping etc., as appropriate and as required.
Dry and damp dusting of all types of furniture and fittings.
Cleaning of all sanitary areas
Washing walls, skirting, paintwork and tiles/
Emptying of refuse bins and removal of domestic and office waste.
Carpet cleaning. Upholstery cleaning.
Ensure that all equipment used is in good repair, reporting any faults to Housekeeping Supervisor
Flexible Working: due to the variable nature of many of the functions of the centre, all staff may be required to work anywhere within the centre.
All employees are required to be aware of their responsibilities towards Health and Safety, to adhere to Fire Regulations and to undertake mandatory training within the required time frames.
Meet the hotel standards for cleanliness
Clean all assigned rooms on schedule
Complete assignment sheets in van accurate, timely manner
Keep cart and supplies orderly
Occasionally receive complements for room cleanliness and appearance
Usually pass room inspections.
Under the direction of cleaning manager undertakes individually, or as part of a team, the cleaning of a designated areas, in accordance with cleaning specifications, to ensure that they are maintained in a clean and hygienic condition.
To undertakes the full range of cleaning duties as directed on a day-to-day basis.
To supervise the uses of the full range of cleaning equipment including the upright and cylinder vacuum cleaners, floor buffing machine, heavy duty scrubbing machine, wet pick up machine, air flow polisher with vacuum attachment and steam type carpet shampooer.
Coordinate, schedule, and supervise the activities of the cleaners.
Supervises of cleaning all types of surfaces, fixtures and fittings using appropriate methods, equipment and materials.
Responsibilities for issuing supplies and equipment and inventory stocks to ensure adequate supplies.
Replenishes all toilet requisites including soap, roller towels and toilet rolls.