Oracle Practice Manager
Saudi Business Machines
Total years of experience :9 years, 10 Months
● Oracle relationship manager (KSA & Dubai)
● Manage a Professional Services business with all its aspects of pipeline management, forecasting, selling, resource planning, delivery, and cost recovery
● Hire, develop and retain top talent. Set objectives, manage performance and coach the team to help them achieve their career goals
● Responsible for managing business operations and resources of Consulting Apps Business. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement
● Manage Oracle EBS and Fusion implementation team (80+ consultants)
● Engage with enterprise customers to understand their business drivers and application portfolio and manage the sales process of professional services
● Develop bold cloud strategies with senior executives and present respective proposals
● Implement a remote support, offshore, and maintain high satisfaction rate
● Oversee delivery of projects, ensure high quality, on time and on budget delivery and customer satisfaction
● Mitigation of delivery risks and issues
● Engage with customers actively leveraging Technical or IT Advisory / IT Transformation skills to support project delivery
• Responsible for estimating, planning and executing projects with delivery on time and within budget
• Collect requirements, consult on best process, integration and process design documentation, and manage development and testing of system processes
• Maintaining and completing project key performance indicators
• Prepare detailed and summarized project status reports
• Updating project plans to include agreed changes
• Communicate with customers and internal business groups to provide financial, developmental, and operational estimates to handle changes in projects
• Contract negotiations and management for 3PL organizations; increasing profit margins by 35%
• Participate in Pre-Sales and Conducting Sales proposals, pitches, RFP, Negotiations and Closing Deals
• Managed projects for clients in different regions (USA/Europe/MENA/Australia) including UTI, DHL, Komatsu, Isuzu, Bridgestone, Redington, BRF, QNIE, Sony, Aramex, DAMCO - Maersk, GWC, Agility and many more.
• Managed project acquired by rolling out multiple sites including: UAE, Saudi Arabia, Poland, South Africa, Kuwait, Qatar, Bahrain, Sydney - AU, etc…
• Conducted multiple seminars, including Warehousing Best Practices, Costing and Billing, Supply Chain Fundamentals, Warehouse Safety and Security
• Consulted on multiple warehouse audit/design projects, Business Process Re-engineering, improving processes, layouts & material flow
o Improved picking throughput through warehouse slotting optimization, Gained customers 35% higher gross margins, 12% less inventory, up to 99.6 % perfect order scores, 25% shorter cash-to-cycle times, Reduce lead time for restocking by 75%, 20% increase in revenue along with annual cost savings upon executing SCE products in a multi-national environment
• Collect requirements, consult on best process, integration and process design documentation, and manage development and testing of system processes
• Maintaining and completing project key performance indicators
• Prepare detailed and summarized project status reports
• Updating project plans to include agreed changes
• Managed the implementation of Enterprise Warehouse Management and KPI dashboard Systems for big distribution operations in Australia, Europe, and MENA, increasing their inventory optimization to 99.9% accuracy, stopping paper based operations increased throughput & productivity by 35%
• Consulted on multiple warehouse audit/design projects, Business Process Re-engineering, improving processes, layouts & material flow
• Participating in Pre-Sales and Conducting Sales proposals, pitches, RFP, Negotiations and Closing Deals
• Conducted multiple seminars, including Warehousing Best Practices, Costing and Billing, Supply Chain Fundamentals, Warehouse Safety and Security
Developed best practices written SOP, S&OP documents for leading multinational and logistics companies
Implemented operations of top-notch firms via SCE softwares such as: WMS, Demand Planning & Billing
Integrated Systems with ERPS (SAP, Oracle, JD Edwards, Orion, Sage, Microsoft GP, Navision and Infor LN)
Conducted a variety of SCE and system training programs for large Distribution Centers and 3PLs
Documented test control procedures and integration interface specifications according to customers’ operational business requirements
Conducted meetings with customers to understand technical requirements and provide estimates for the development of functional requirements