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Almahi Hamza, Supervisor

Almahi Hamza

Supervisor·Central Stores Company for Information Technology (NANA)

Saudi Arabia

Diploma, Diploma of Telecommunication Engineering

Work experience

Total years of experience: 11 years, 5 months

Supervisor

January 2022 - Present

Central Stores Company for Information Technology (NANA)

Riyadh, Saudi Arabia

January 2022 - Present

Key Responsibility:
• Full responsibility for the store and everything related to it in terms of holdings and products, and supervising the workers and workflow.
• Responsible for the process of receiving the products supplied from the warehouse and from the delegates of the companies, counting them and including them in the correct quantities in the system.
• Commitment to receiving customer orders and ensuring that they are collected and delivered on time.
• Ensuring that the curtains are arranged and clean in accordance with the standards followed in the Kingdom.
• Maintaining employee safety and smooth workflow.

Company industry:
Food & Beverage Production
Job role:
Logistics and Transportation

Call Center and Technical Support

January 2016 - Present

Zain Sudan

Khartoum, Sudan

January 2016 - Present

Key Responsibility:
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching require information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organizations service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicate customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating, and coordinating with internal departments.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Help Disk

January 2018 - January 2021

Almlakya High School & Kirkisawi International Co.

Khartoum, Sudan

January 2018 - January 2021

Key Responsibility:
• Entering customer and account data from source documents within time limits.
• Compiling, verifying accuracy and sorting information to prepare source data computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

Company industry:
Training & Education Center
Job role:
Information Technology

Trainer as a Telecom Engineer

January 2015 - January 2016

At PCT Contracting

New Halfa, Sudan

January 2015 - January 2016

Key Responsibility:
• Installation of, new or modified hardware, software, or programming modules of telecommunication system.
• Test and evaluate hardware and software to determine efficiency, and compatibility with existing system, networks, and data.
• Ensuring timely planning and implementation.
• To ensure proper protocols and processes are in place, telecom engineers produce, update, and generally improve technical documentation to support security requirements and operation support of system.

Company industry:
Telecommunications
Job role:
Engineering

Education

Al Mashreq University

December 2014

December 2014

Diploma, Diploma of Telecommunication Engineering

Sudan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

The primary task we have studied in the field of telecommunications is designing the systems that make up our modern infrastructure, including: · Cellular networks (4G/LTE, 5G, and the upcoming 6G): Enable high-speed mobile phone calls, text messages, and data. · Fiber optic networks: Provide high-capacity infrastructure for internet and international calling. · Satellite communication systems: Facilitate GPS, broadcasting, and communications in remote areas. · Wireless networks (Wi-Fi, Bluetooth): Provide local connectivity to homes and businesses. · Radio and television broadcasting: Transmit audio and video signals to a wide audience. The study of telecommunications engineering is concerned with problem-solving and applying theoretical knowledge to real-world systems. Day-to-day work may include: · Designing and planning a new network infrastructure for a telecom operator. · Configuring and optimizing network performance to achieve maximum speed and coverage. · Troubleshooting complex network failures and service degradation. · Research and development of next-generation technologies, such as sixth-generation (6G) networks or low-Earth-orbit (LEO) satellite constellations. · Ensuring network security and resilience to cyber threats. · Operating in compliance with regulations and allocating frequency spectrum to ensure compliance.
View attachment

Skills

Project Engineering
Expert
Project Engineering
Expert
IT
Expert
IT
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Customer Care
Expert
Customer Care
Expert
Telecom Technologies
Expert
Telecom Technologies
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Team leader
Expert
Team leader
Expert
BILLING
Beginner
BILLING
Beginner
SOURCE (GAME ENGINE)
Expert
SOURCE (GAME ENGINE)
Expert
COORDINATING
Expert
COORDINATING
Expert
INSTALLATION
Expert
INSTALLATION
Expert
PLANNING
Expert
PLANNING
Expert
SALES
Expert
SALES
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
SORTING
Expert
SORTING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SOURCE DATA
Expert
SOURCE DATA
Expert
Time management
Expert
Time management
Expert
Flexible shifts
Expert
Flexible shifts
Expert

Social profiles

Personal Website
Personal Website
amazon.sa/contact-us

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
IT Support
Sep 2023 - Oct 2043
Show credentials
English Language
Jun 2008
Effective Presentation
Mar 2023
Unique Value Proposition
Mar 2023

Hobbies

  • Football