Alona Allanigue

• Appointment Management & Coordination - Accurately book,
reschedule, and cancel appointments.
• Provide a positive, energetic, and professional first impression to all clients.
• Clearly and accurately communicate service details, pricing, and required
preparation.
• Process payments and manage the cash register/POS system.

• Greet visitors and clients as they arrive at the office or building.
• Provide information about the company and direct them to the
appropriate person or department.
• Ensure a friendly, professional, and welcoming atmosphere

• Documented specific claims by completing and recording forms, reports
and logs.
• Input claim information and payments into company database.
• Processed and sent invoices, adjustments and credit memos to customers.
• Worked with team members and leadership to identify and develop
process improvements.
• Performed data import, scanning or manual keying processes to verify
invoice accuracy.
• Input payment history and other financial data to keep customer accounts
up to date in the system.
• Maintained knowledge of policies and procedures and insurance benefit
levels, eligibility systems and verification processes.

• Communicated with other departments to establish action plans and
manage open claims to closure.
• Documented specific claims by completing and recording forms, reports
and logs.
• Input claim information and payments into company database.
• Processed and sent invoices, adjustments and credit memos to customers.
• Worked with team members and leadership to identify and develop
process improvements.
• Performed data import, scanning or manual keying processes to verify
invoice accuracy.
• Input payment history and other financial data to keep customer accounts
up to date in the system.

• Served as key corporate representative, liaising with various parties in
support of operational excellence.
• Maximized effectiveness of liaison program with several key improvements.
• Worked with the supervisor to develop individualized plans of support.
• Teamed up with various groups to optimize understanding of business and
challenges.
• Assessed company operations for compliance with safety standards.