Collection & Recovery Agent
National Bank Of Abu Dhabi
Total years of experience :25 years, 4 Months
Reduce the delinquent portfolios covering RBG products .
Carryout all recovery aspects i.e contacting default customers, recommend to initiate police & court action .
Provide feedback and recommendation on portfolio performance to the team leader for onward submission to Management .
Daily follow up wit default customers for early regulation, attend to customer enquiries relating to loan defaults and update management with delinquent accounts .
Recording customers phone calls and diarize follow up to check clearance of default .
Persuade customers to pay on the opted payment dates and explain the implication of the delay .
Maintain a daily calling list of at least 25 calls .
Prompt follow up on persistent defaulters and recommend to classify the latter within the time frame as per banks policy .
Contribute effectively in achieving collection targets and reduce delinquency ratio .
Complete all assignments within the allotted time frame and accuracy level required .
Raise new ideas/suggestions to enhance the operational performance / efficiency and work flow .
Handle late stage collection cases and ensure appropriate actions are taken until either the overdue amounts are collected or cases referred to RA on due course as per the policy .
Provide feedback and recommendations to the Team Leader on portfolio performance .
Accepting & recording utility deposits payments .
Balancing cash receipts .
Monitoring delinquent accounts .
Performing a variety of fiscal-related clerical duties .
Discussion & examination of records .
Assists customers in completing applications and change requests .
Providing general information about utility services and regulations and answers inquiries .
process and input to our accounting system all direct credits received into
our bank statement on a daily basis .
Cash Deposit .
Cash Withdrawal .
Cash Exchange .
Credit Card Bill Payment .
Account to Account Transfer .
Draft Issuance .
Managers Cheque Issuance .
Telegraphic Transfer .
TT Central Bank Payment .
Clearing Cheques .
Independently handling requisitions assigned .
Preparation of necessary documents and files for scheduled appointments.
Providing assistance for patient's according to their needs.
Maintain systematically, organized and update files of employees.
Schedule appointments depending on its availability.
Daily encoding of employees sick leaves.
Insurance daily contacts inside and outside the ministry at the request of administration officials .
Scheduling interviews of administration officials .
Receipt of messages received and presented to administration officials and take necessary been granted under directions.
Preparation of correspondence requests by administration officials .
Make the necessary arrangements for meetings involving administration officials .
Archiving of documents and official papers .
Do printing jobs .
Do any other business-related nature of the work .
To carry out the incoming and outgoing .
Filing .