Assistant Service Manager
al-futtaim
Total years of experience :20 years, 4 Months
Strategic & Tactical Planning
New Business Development
Sales & Marketing
Team Building & Leadership
P&L / Financial Reporting
Human Resources Management
Program Development
Contract Negotiations
Client / Vendor Relations
High-end Technical Training
Policy/Procedure Formulation
Public Relation & Speaking
Manages the Service Workshop operations in order to promote labor sales, renders technical assistance, CSI / CSV, achieve turn over targets, profits, and market share growth.
• Development and implementation of service marketing plans.
• Set objectives, review performance, and identify training needs of individual team members.
• Manage customer complaints in a professional manner, follow-up with dissatisfied customers.
• Ensure smooth coordination between front office, workshop, and parts departments.
Joined as an Auto Technician in 1996 and worked for a period of 1year and six month.
• Later Promoted as Workshop Supervisor till 1999.My responsibilities include Managing the Work flow inside the workshop, checking the quality of Work
• My responsibilities also include random & regular quality control of the service to increase fix it right first.
• Diagnosing of various Technical Problems that the customer faces with the vehicle, giving them adequate
advice regarding the Preventive maintenance of the vehicle and carrying out the trouble shooting by giving Technical solutions to the Technicians to give Trouble free Driving Condition to the Customer.
Worked in Cheran Transport corporation (Govt.of Tamilnadu undertaking) as Act Apprentice in the
Fleet maintenance wing, Coimbatore India. (1995-96)
Known languages (and levels): • English- Excellent
• Arabic-Good
• Hindi- Excellent
• Other: Urdu, Tamil & Malayalam
Type of Employment wanted: • Full Time
• Diploma in Automobile Engineering (1992-1995) • Completed Successfully National Apprentice ship Training in India. • Completed Successfully Fire Prevention & fire Extinguishers Training, Prescribed by International Fire Service Association, USA. • Possess valid