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Alyzza Lenelle Miranda, Office Manager And Executive Assistant

Alyzza Lenelle Miranda

Office Manager And Executive Assistant·Reed and Mackay Travel Management Services

United Arab Emirates

Bachelor's degree, Information Technology

Work experience

Total years of experience: 16 years, 1 months

Office Manager And Executive Assistant

April 2019 - Present

Reed and Mackay Travel Management Services

Dubai, United Arab Emirates

April 2019 - Present

• Provide high-level administrative support to C-suite executives including complex calendar management and coordinating meetings across multiple zones.
• Facilitate communication and logistics for APAC and Middle East Management ensuring seamless operations.
• Act as the primary point of contact between executives, internal teams, and external stakeholders.
• Prepare and organize materials for executive meetings, presentations and reports
• Oversee comprehensive travel arrangements, including flights, hotels, transportations, visas and detailed itineraries.
• Manage travel expense reports and reconciliation for CEO.
• Build and maintain strong relationships with internal and external stakeholders.
• Maintain and streamline filing systems, both digital and physical, ensuring accessibility.
• Handle highly-sensitive and confidential information with utmost discretion.

General Administrative & HR Support
• Coordinate and oversee office operations from managing visitors to ensuring meeting rooms are equipped and organized.
• Manage and coordinate office maintenance adhering to health and safety regulations.
• Work closely with IT department with onboarding new hires including workstation setup, system access and account creation.
• Document, distribute and take meeting minutes, track action items and ensuring that all are completed in timely manner.
• Successfully organised office events, employee engagement activities and team-building initiatives to foster positive work environment.
• Championed sustainability efforts within the office and collaborated with teams within organization to raise awareness about environmental impact.
• Oversee inventory management, ensuring office supplies are replenished timely.
• Support recruitment efforts by scheduling interviews, maintaining employee records and coordinating HR functions.
• Manage employee benefits including medical insurance enrolments and cancellations.
• Efficiently managed the preparation, review and renewal of legal documents, contract and agreement.

Billing and Accounts Management
• Supervise the invoicing team, providing guidance and support. Identified and implemented best practices to streamline workflows.
• Oversee full cycle of billing and invoicing processes for high-profile clients maintaining accuracy and timely submission.
• Manage client’s statement of accounts and proactively reaching out to review outstanding balance and resolve any discrepancies or inquiries.
• Conduct thorough reconciliations and collaborate with cross-functional teams to verify financial transactions.

Company industry:
Travel Agency
Job role:
Administration

Office Manager and Executive Assistant

January 2019 - Present

Reed & Mackay Travel Management Services,

Dubai, United Arab Emirates

January 2019 - Present

• Provide high-level administrative support to C-suite executives including complex calendar
management and coordinating meetings across multiple zones.
• Facilitate communication and logistics for APAC and Middle East Management ensuring
seamless operations.
• Act as the primary point of contact between executives, internal teams, and external
stakeholders.
• Prepare and organize materials for executive meetings, presentations and reports
• Oversee comprehensive travel arrangements, including flights, hotels, transportations,
visas and detailed itineraries.
• Manage travel expense reports and reconciliation for CEO.
• Build and maintain strong relationships with internal and external stakeholders.
• Maintain and streamline filing systems, both digital and physical, ensuring accessibility.
• Handle highly-sensitive and confidential information with utmost discretion.
General Administrative & HR Support
• Coordinate and oversee office operations from managing visitors to ensuring meeting rooms
are equipped and organized.
• Manage and coordinate office maintenance adhering to health and safety regulations.
• Work closely with IT department with onboarding new hires including workstation setup,
system access and account creation.
• Document, distribute and take meeting minutes, track action items and ensuring that all are
completed in timely manner.
• Successfully organised office events, employee engagement activities and team-building
initiatives to foster positive work environment.
• Championed sustainability efforts within the office and collaborated with teams within
organization to raise awareness about environmental impact.
• Oversee inventory management, ensuring office supplies are replenished timely.
• Support recruitment efforts by scheduling interviews, maintaining employee records and
coordinating HR functions.
• Manage employee benefits including medical insurance enrolments and cancellations.
• Efficiently managed the preparation, review and renewal of legal documents, contract and
agreement.

Billing and Accounts Management
• Supervise the invoicing team, providing guidance and support. Identified and implemented
best practices to streamline workflows.
• Oversee full cycle of billing and invoicing processes for high-profile clients maintaining
accuracy and timely submission.
• Manage clients statement of accounts and proactively reaching out to review outstanding
balance and resolve any discrepancies or inquiries.
• Conduct thorough reconciliations and collaborate with cross-functional teams to verify
financial transactions.

Company industry:
Travel Agency

Executive Assistant

January 2017 - January 2019

Godoba Portal LLC,

Dubai, United Arab Emirates

January 2017 - January 2019

• Supported C-suite executives with administrative tasks, including calendar management,
communication with stakeholders, travel arrangements.
• Managed monthly claims, ensuring accurate documentation for all travel expenses.
• Coordinated meetings, workshops, and corporate events, ensuring all logistics were
seamlessly executed.
• Conducted research data analysis and prepare reports for executives.
• Proactively identified and resolved issues, ensuring smooth operations and anticipating the
needs of executives.
• Coordinated office maintenance and managed vendor relationships, ensuring compliance
with health and safety regulations.
• Managed office supply inventory and handled local purchase orders, ensuring cost-effective
procurement.
• Participated in monthly financial reconciliations and assisted in resolving any discrepancies
in accounting records.

Company industry:
Hospitality & Accomodation

Executive Assistant

April 2017 - November 2018

Godoba Portal LLC

Dubai, United Arab Emirates

April 2017 - November 2018

• Supported C-suite executives with administrative tasks, including calendar management, communication with stakeholders, travel arrangements.
• Managed monthly claims, ensuring accurate documentation for all travel expenses.
• Coordinated meetings, workshops, and corporate events, ensuring all logistics were seamlessly executed.
• Conducted research data analysis and prepare reports for executives.
• Proactively identified and resolved issues, ensuring smooth operations and anticipating the needs of executives.
• Coordinated office maintenance and managed vendor relationships, ensuring compliance with health and safety regulations.
• Managed office supply inventory and handled local purchase orders, ensuring cost-effective procurement.
• Participated in monthly financial reconciliations and assisted in resolving any discrepancies in accounting records.

Company industry:
Travel Agency
Job role:
Management

Administrative Assistant

May 2013 - October 2017

Arabian Pacific Travel & Tourism

Dubai, United Arab Emirates

May 2013 - October 2017

• Support day-to-day office operations and provide essential administrative support to the team
• Handled office supplies inventory and order.
• Managed schedules, coordinating meetings, answering calls and handling correspondence.
• Assist in preparing and processing invoices and receipts for clients.
• Track and communicate proactively clients for outstanding payments.
• Assisted with reconciling accounts and preparing financial reports.
• Handled petty cash and process expense reports.
• Produced financial reports using accounting software.

Company industry:
Travel Agency
Job role:
Administration

Administrative Assistant

January 2013 - January 2017

Arabian Pacific Travel & Tourism,

Dubai, United Arab Emirates

January 2013 - January 2017

• Support day-to-day office operations and provide essential administrative support to the team
• Handled office supplies inventory and order.
• Managed schedules, coordinating meetings, answering calls and handling correspondence.
• Assist in preparing and processing invoices and receipts for clients.
• Track and communicate proactively clients for outstanding payments.
• Assisted with reconciling accounts and preparing financial reports.
• Handled petty cash and process expense reports.
• Produced financial reports using accounting software.

Company industry:
Hospitality & Accomodation

Accounting and Payroll Assistant

August 2008 - August 2010

Newton Electrical Equipment & Co.

Quezon City, Philippines

August 2008 - August 2010

• Processed monthly and weekly payroll for over 100 employees, accurately incorporating deductions, overtime, and leaves.
• Managed payment processing, invoices, journal entries, and employee reimbursements, ensuring all transactions were accurate and timely.
• Maintained organized records and files, ensuring compliance with auditing standards.
• Assisted with bank reconciliations and external audit coordination, resolving discrepancies.
• Supported accounting functions, including government contributions and payroll-related inquiries.

Company industry:
Electrical Engineering
Job role:
Accounting and Auditing

Accounting & Payroll Assistant

January 2008 - January 2010

Newton Electrical Equipment,

Manila, Philippines

January 2008 - January 2010

• Processed monthly and weekly payroll for over 100 employees, accurately incorporating
deductions, overtime, and leaves.
• Managed payment processing, invoices, journal entries, and employee reimbursements,
ensuring all transactions were accurate and timely.
• Maintained organized records and files, ensuring compliance with auditing standards.
• Assisted with bank reconciliations and external audit coordination, resolving discrepancies.
• Supported accounting functions, including government contributions and payroll-related
inquiries.

Company industry:
General Engineering Consultancy

Education

Informatics International College

May 2013

May 2013

Bachelor's degree, Information Technology

Philippines

Informatics International College

January 2013

January 2013

Bachelor's degree, Information Technology

Philippines

Informatics Valenzuela

May 2008

May 2008

Diploma, Multimedia and Internet

Philippines

Informatics International Philippines

January 2008

January 2008

Diploma, Multimedia

Philippines

Skills

Executive Secretary
Expert
Executive Secretary
Expert
Organization
Expert
Organization
Expert
Management
Expert
Management
Expert
Accounts
Expert
Accounts
Expert
Administration
Expert
Administration
Expert
TRAVEL ARRANGEMENTS
Expert
TRAVEL ARRANGEMENTS
Expert
RECONCILIATION
Expert
RECONCILIATION
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
BILLING
Expert
BILLING
Expert
CALENDAR MANAGEMENT
Expert
CALENDAR MANAGEMENT
Expert
MICROSOFT OFFICE SUITE
Expert
MICROSOFT OFFICE SUITE
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Organization
Expert
Organization
Expert
Management
Expert
Management
Expert
Accounts
Expert
Accounts
Expert
Administration
Expert
Administration
Expert

Languages

English
Expert
Tagalog
Native Speaker

Training and Certifications

Certifications
Certified Office Manager
Jan 2024
The Online Marketing Fundamentals
Mar 2018

Training
Adult First Aid CPR AED
SafeHands UAE
Strategic Planning and Leadership Training (Balanced-Score card)
Godoba Office
Sep 2017