contact center representative -
البنك الأهلي التجاري
Total years of experience :1 years, 0 Months
Handel all calls coming from the customers in a
professional and appropriate way by answering all their
questions and concerns related to the bank's products.
• Cooperating with other departments in the event that the
customer complains about a problem not related to the
sales department by forwarding it to the relevant
department and informing the customer of the response
within a maximum of 7 working days.
• Work with other team members to achieve the daily goal
up to closing the annual goal of the sales department.
• Marketing and persuading the customer to get the bank's
products and completing the product procedures in case if
the customer agrees without visiting the branch.
• Carry out quality assurance in the calls to avoid financial
errors & to reach the customer's satisfaction.
courses: King Abdul Aziz, JED Certifications (Retail Banking Professional Foundation): The Financial academy, Saudi Arabian Monetary authority. Excel Crash Course: Corporate Finance Institute.
