أمل فتحي, Store Manager

أمل فتحي

Store Manager

Apparel Group

البلد
الإمارات العربية المتحدة - دبي
التعليم
ماجستير, tourism and hotel management
الخبرات
8 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 3 أشهر

Store Manager في Apparel Group
  • الإمارات العربية المتحدة - دبي
  • يوليو 2013 إلى مايو 2015

• Talking to customers, finding out their needs, and then offering advice.
• Handling customer complaints and returns.
• Retrieving stock, showing it to customers and then putting it away.
• Stay in communication with the head office to deliver store reports.
• Preparing business letters, reports concerning the target, staff performance, sales, stock, …
• Maintaining appropriate records and making available information as required by management.
• file papers and documents
• undertake other duties such as banking, credit control or payroll functions.
• Make training sessions for team members.
• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identify current and future customer requirements by establishing reports with potential and actual customers and other persons in a position to understand service requirements.
• Ensure availability of merchandise and services by approving contracts; maintaining inventories.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

tour guide في Emeco Travel
  • مصر - القاهرة
  • مايو 2006 إلى أغسطس 2012

• To lead tourist groups and provide knowledge to tourists in their language.

• To plan schedule of all interesting places where tourists will feel better and happy.

• To make information interesting for visitors.

• To provide first aid if needed.

• To solve all problems that might happen during the visit

الخلفية التعليمية

ماجستير, tourism and hotel management
  • في Alexandria University
  • أبريل 2011
بكالوريوس, tourism and hotel management
  • في Alexandria University
  • مايو 2004

Specialties & Skills

Leadership
Customer Facing
Customer Focus
Customer Service
Tourism
customer service

اللغات

العربية
متمرّس
الانجليزية
متمرّس

الهوايات

  • reading