Amal Fathy, Store Manager

Amal Fathy

Store Manager

Apparel Group

Location
United Arab Emirates - Dubai
Education
Master's degree, tourism and hotel management
Experience
8 years, 3 Months

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Work Experience

Total years of experience :8 years, 3 Months

Store Manager at Apparel Group
  • United Arab Emirates - Dubai
  • July 2013 to May 2015

• Talking to customers, finding out their needs, and then offering advice.
• Handling customer complaints and returns.
• Retrieving stock, showing it to customers and then putting it away.
• Stay in communication with the head office to deliver store reports.
• Preparing business letters, reports concerning the target, staff performance, sales, stock, …
• Maintaining appropriate records and making available information as required by management.
• file papers and documents
• undertake other duties such as banking, credit control or payroll functions.
• Make training sessions for team members.
• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identify current and future customer requirements by establishing reports with potential and actual customers and other persons in a position to understand service requirements.
• Ensure availability of merchandise and services by approving contracts; maintaining inventories.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

tour guide at Emeco Travel
  • Egypt - Cairo
  • May 2006 to August 2012

• To lead tourist groups and provide knowledge to tourists in their language.

• To plan schedule of all interesting places where tourists will feel better and happy.

• To make information interesting for visitors.

• To provide first aid if needed.

• To solve all problems that might happen during the visit

Education

Master's degree, tourism and hotel management
  • at Alexandria University
  • April 2011
Bachelor's degree, tourism and hotel management
  • at Alexandria University
  • May 2004

Specialties & Skills

Leadership
Customer Facing
Customer Focus
Customer Service
Tourism
customer service

Languages

Arabic
Expert
English
Expert

Hobbies

  • reading