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Amal Turkestani, مشرف علاقات عامة

Amal Turkestani

مشرف علاقات عامة·معرض أوتو ون للسيارات

Saudi Arabia

Diploma, دبلوم حاسب آلي

Work experience

Total years of experience: 13 years, 5 months

مشرف علاقات عامة

November 2024 - Present

معرض أوتو ون للسيارات

Riyadh, Saudi Arabia

November 2024 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

customer care lead

October 2024 - November 2024

المجال جي 4 اس

Riyadh, Saudi Arabia

October 2024 - November 2024

Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

customer care centre supervisor

October 2023 - September 2024

مجموعة الناصر

Riyadh, Saudi Arabia

October 2023 - September 2024

Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Customers Relation Team Leader

August 2021 - July 2023

ايكيا - المملكة العربية السعودية

Riyadh, Saudi Arabia

August 2021 - July 2023

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

customer relations representative

October 2020 - June 2021

ايكيا - المملكة العربية السعودية

Jeddah, Saudi Arabia

October 2020 - June 2021

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customers Support Specialist

January 2019 - September 2020

ايكيا - المملكة العربية السعودية

Jeddah, Saudi Arabia

January 2019 - September 2020

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Social Media Specialist

November 2017 - December 2018

ايكيا - المملكة العربية السعودية

Jeddah, Saudi Arabia

November 2017 - December 2018

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customers Support Representative

January 2017 - October 2017

ايكيا - المملكة العربية السعودية

Jeddah, Saudi Arabia

January 2017 - October 2017

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Call Center Agent

July 2016 - December 2016

ايكيا - المملكة العربية السعودية

Jeddah, Saudi Arabia

July 2016 - December 2016

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Call Center Agent

May 2015 - March 2016

محمد يوسف ناغي للسيارات

Jeddah, Saudi Arabia

May 2015 - March 2016

Customer Service, Reports, Handling, , , etc

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Call Center Agent

June 2014 - April 2015

شركة أرامكس

Jeddah, Saudi Arabia

June 2014 - April 2015

الإجابة على العملاء وتنفيذ طلباتهم الخاصة وحل مشاكلهم إن وجدت

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Store Supervisor

September 2012 - December 2012

شركة شبرا للتسوق

Jeddah, Saudi Arabia

September 2012 - December 2012

الإشراف على الموظفات في الحضور و الغياب و الأداء الوظيفي

Company industry:
Retail & Wholesale
Job role:
Administration

Administration Assistant

March 2010 - July 2010

مدارس الجيل الصالح

Jeddah, Saudi Arabia

March 2010 - July 2010

مراقبة الطالبات و تنظيم الصفوف

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Assistant Secretary

July 2006 - August 2007

دكتور صالح النفيسي للإستثمار والتجارة

Jeddah, Saudi Arabia

July 2006 - August 2007

سكرتارية

Company industry:
Merchandising
Job role:
Management

Education

المشاعل للتدريب النسائي

June 2005

June 2005

Diploma, دبلوم حاسب آلي

Saudi Arabia

GPA (percentage): 97%

GPA (percentage): 97%

Diploma

المشاعل للتدريب النسائي

February 2005

February 2005

Diploma, English Course

Saudi Arabia

GPA (percentage): 98%

GPA (percentage): 98%

English Course

حامعة الملك عبدالعزيز

January 2005

January 2005

Bachelor's degree, إدارة أعمال

Saudi Arabia

الثانوية الثامنة والثلاثون

July 2003

July 2003

High school or equivalent, علمي

Saudi Arabia

GPA (percentage): 76%

GPA (percentage): 76%

High School

Skills

SAP
Expert
SAP
Expert
Training
Expert
Training
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Navision
Expert
Navision
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
PUBLIC SPEAKER
Expert
PUBLIC SPEAKER
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
trainer
Expert
trainer
Expert
office operations
Expert
office operations
Expert
planning
Expert
planning
Expert
pre opening
Expert
pre opening
Expert
marketing
Intermediate
marketing
Intermediate
problem solving
Expert
problem solving
Expert
speech writing
Expert
speech writing
Expert
operation
Expert
operation
Expert
supervising
Expert
supervising
Expert
microsoft dynamics
Expert
microsoft dynamics
Expert
time management
Expert
time management
Expert
marketing solutions
Expert
marketing solutions
Expert
project supervision
Intermediate
project supervision
Intermediate
site supervision
Intermediate
site supervision
Intermediate
teamwork
Expert
teamwork
Expert
wordpress
Expert
wordpress
Expert
social media marketing
Intermediate
social media marketing
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
Leadership
Expert
Leadership
Expert
Team Leadership
Expert
Team Leadership
Expert
Sales
Intermediate
Sales
Intermediate
Call Center
Expert
Call Center
Expert
SAP
Expert
SAP
Expert
Training
Expert
Training
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Navision
Expert
Navision
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
التميز في خدمة العملاء
نظام العمل السعودي
تأثير الابتسامة
دبلوم مايكروسوفت أوفس
لغة إنجليزية

Hobbies and interests

القراءة - القيادة - التنظيم - السفر