Marketing Director
Unique Properties
Total years of experience :13 years, 10 Months
Marketing and Sales Executive: dudu Real Estate, Shatha Tower, Media City, Dubai Jan 2014-date
As a marketing executive, branding and the presence of the company on social and various advertising media has been the forefront of my responsibility. Planned, organized and managed the company's exhibition stand at the Property event show, Next Move, at Madinat Arena in March 2014.
Responsibilities include: • Content and design of the company website www.dudure.com
• Designing and formulating content for marketing materials such as leaflets, roll ups and the company profile to promote the company's objectives and services
• Creating online advertisements for property for sale and rent
• Arranging and taking pictures of owner's properties for publishing online within advertisements and brochures
• Valuation of property for sale and rent
• Client qualification and appropriate advice on property and investment opportunities tailored for them
IT Project Manager: SYMANTEC, Green Park, Reading, Berkshire Jan 2006-Dec 2007
Company acquisitions: PowerQuest, Liric, Brightmail, Axent, On Technology, Veritas
Operating System and software upgrade rollouts (including: Lotus Notes 6, Windows XP, Outlook)
Upgrade of power generators supplying power to the Data Center for the UK offices
Relocation of the Maidenhead office to the Reading office
Setup of IT Support Center for attendees at the EMEA Sales and Marketing Team offsite in Barcelona
Setup of IT Support Center for attendees at the EMEA Sales Team offsite in the O2 Arena, London
Senior IT Support Specialist: SYMANTEC, Green Park, Reading, Berkshire 2003-Dec 2005
Project-managed software and hardware rollouts and upgrades
Managed the Remedy support queue for the team, allocating helpdesk tickets to resources and monitoring queues for the region
Dealt with escalations and liaised with customers where necessary.
Provided second level hardware, software, application, and operational support to internal customers within the EMEA region with special focus to Northern Europe. This included the configuration and troubleshooting of laptops, desktops, telephones and network components.
Procedure Documentation
IT Support Specialist: SYMANTEC, Maidenhead, Berkshire 2000-2003
Responsible for call management
Pioneered working procedures for the UK Helpdesk and 2nd Level Site Support teams
Provided second level hardware, software, application, and operational support to internal customers within the EMEA region with special focus to Northern Europe.
Configuration and troubleshooting of laptops, desktops, telephones and network components.
Holiday and sickness cover for IT Manager
Senior Systems Support Specialist: XEROX Language Services, Slough, Berkshire 1997-2000
Second/third-level technical support to 500 internal customers within a Helpdesk team of 5
European Windows support
Installation, configuration and problem resolution of all hardware and software used at XLS as well as supporting the telephone system (PABX)
Infrastructure setup and maintenance including: setting up hubs, patch paneling and cabling.
Packages supported included: Windows for Workgroups 3.1, Win 95, NT, Novell, SunOS, Solaris, MSMail, Outlook, Lotus Notes, Internet, MSOffice, desktop publishing packages, bespoke translation packages and UNIX/PC desktop emulation software.
Management of the hardware maintenance agreement covering all server and desktop hardware at the UK office, overseeing and documenting user account administration on Novell, NT 4.0, UNIX and Exchange and performing, recording and updating hardware and software inventories.
Actively involved in and managed various projects in improving service levels: Introduction of SLA for IT Support, Creation and distribution of IT flyers with tips and tricks information for internal customers, Setting up Printer Admins in the various departments empowering them to monitor their queues as well as carry out printer maintenance.
Holiday and sickness cover for Team Leader duties
Production Support Specialist: XEROX Language Services, Slough, Berkshire 1996-1997
Technical support of the in-house translation and desktop publishing processes and its users
First-level technical support for external translators
Created and implemented support procedures
Training new hires to the department
Provided support and input on the company magazine, XLScene
King's College University London 1992-1995 BSc Human Biology
Slough Grammar School 1986-1992 4 A levels, 10 GCSE's, Grades A-C