Sales Associate
Abu Dhabi Islamic Bank
Total years of experience :11 years, 4 Months
As an Experienced Sales Consultant I offer excellent customer experience and good leadership skills. I have good problem-solving capabilities and can be a good role model in a team.
• Assisting teams in the finance department under the leadership of the Team Manager.
• Ensuring the finance team meet daily operational plans and objectives.
• Handling Premium account portfolios for Consumer Finance and Liabilities Consolidation.
• Resolving escalated issues (customer complaints), answered questions for better service.
• Attending team meetings and sharing best practices with them.
• Cold calling to arrange meetings with potential customers to prospect for new business
Heading the product of all Debit Cards (RPDC/HG/HC/IBG/AFG/WATAN/BISP) related information, updates, procedures and coordination with different departments in this regard.
Floor Management and Supervision.
Hiring of Call Centre Agents.
Generating Phone banking & Service & Quality MIS.
Customers” complaints/requests analysis on the basis of defined policies & procedure then distribution to the pertaining departments.
Process formulation & implementation.
Performance analysis (EVALUATIONS) of each individual for the team on monthly basis.
Responsible for the training of the newly recruited team members
Update customer requests & complaints and forward to concern departments.
Looking out for possible fraudulent Activities & taking appropriate measures to cover risk.
Phone Banking Officer
Update Customers about bank’s latest promotions & procedure.
Answering Customer queries.
Activation & blockage of Credit & Debit Cards.
Solve Customers’ problem & provide solutions.
Lead Generations for potential Customers.
Forward Customers’ complaints to concern departments.
Coordinate with departments to get customers problem resolve
Maintain complaints log sheet.
Provide assistance to Team Manager to accomplish daily tasks.