Mohammad Alnajjar, Senior Customer Services Representative

Mohammad Alnajjar

Senior Customer Services Representative

Islamic Finance Company

Location
Jordan - Amman
Education
Bachelor's degree, Business Administration
Experience
3 years, 11 Months

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Work Experience

Total years of experience :3 years, 11 Months

Senior Customer Services Representative at Islamic Finance Company
  • United Arab Emirates - Dubai
  • January 2017 to August 2020

• Bank Reconciliation.
• Ministry Of Labour Documents Processing with Wages Protection System.
• Labour Guarantee Issue for Labour.
• Make Invoices, Quotations, L.P.O. and any type of Request Letter.
• Make Daily Income & Expense Report.
• Selling G-2 E-Dirham Card & Recharge.
• Customer Dealing.
• Issuing Credit Cards .
• Sales Marketing.
• Investment Deposits.
• To arrange meetings / prepare files for meetings.
• To pass on messages / instruction from management to the concerned section.
• To draft miscellaneous letter, report, office memos, faxes etc.
• To maintain proper filing system.
• Official correspondence.
• To check the account system.
• Prepare salary sheet, cash book and expense sheet.
• Maintenance of Documents.
• Action on Commencement of New Session.
• Prepare Daily Reports and maintain the Daily Accounts
• Handling Correspondence, Tenders, Documents, Quotations, Invoices & Purchases

Customer service at Cairo Amman Bank
  • Jordan - Irbid
  • March 2014 to May 2014

Receiving inquiries and complaints received from customers and deal with the sensitivity to suit the nature of his work.

Education

Bachelor's degree, Business Administration
  • at Yarmouk University
  • June 2014

Business Administration : It is a specialty skill that earns interested in organizing resources

High school or equivalent, Management information
  • at KHALID BIN ALWALEED SCHOOL
  • June 2009

Specialties & Skills

Customer Service
office work
Proficiency in working on programs Word, Excel, PowerPoint
The ability to communication skills with different patterns of people
The ability to work with teams
Ability to manage time
The ability to learn quickly
Proficiency in working on the Internet
Good knowledge in computer assembling, installation, upgrading & trouble shooting
having good Typing speed
Excellent in Office Administration / Payroll / Can do Self-correspondence
Tactful and can easily mix with people / Initiative & responsible natured
Friendly, Sociable and hardworking / Can easily mix with people
marketing
accounting
teamwork
team leadership
problem solving
team management
operation
outlook
microsoft powerpoint
web development
office administration
purchasing

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

ICDL (Certificate)
Date Attended:
January 2015
Valid Until:
January 9999
Project Management (Certificate)
Date Attended:
November 2014
Valid Until:
January 9999
Yarmouk University (Training)
Training Institute:
Cairo Amman Bank
Date Attended:
March 2014
Duration:
30 hours
Management Skills (Certificate)
Date Attended:
May 2014
Valid Until:
January 9999
Human Resources (Certificate)
Date Attended:
October 2014
Valid Until:
January 9999

Hobbies

  • Computing , Swimming , Puzzles , Football , Chess , Socialising with friends , Squash
    Contribute to good customer service * Increasing the satisfaction of existing customers * Solving a problem or challenge * Saving money * Saving time *