Account manager
ITON Information Technology Solution
Total years of experience :12 years, 3 Months
responsible for the management of the sales and relationship with particular customers
I'm the Apple Service Manager in an Apple Authorized company
maintenance and fix network problem's
• Aug. 2011 - Oct. 2011
SITA - GSL Service Desk Department
- Trained on main concepts of incident management
- General understanding of incident opening and resolution within SLA
- Being in airline customer support environment
- General understanding of Government Solution Line and its services
• 2007 - 2012 BSc. In Computer Engineering from Philadelphia University, Faculty of Engineering, Amman - Jordan