Customer Support Services Supervisor
Trust Lawyers And Consultants
Total years of experience :15 years, 5 Months
To implement all the process under Emirates NBD Local & Regional Regulations.
To manage settlement process & approvals are taken as per delegation matrix & keeping track record for settlement credence.
To ensure daily brief & de brief to be conduct as to be prudent & focused to become hands on. & improve recoveries and field visits.
To provide proper training & counseling to staff in making effective calls
To ensure that Fraud & Skip accounts were identified at early stages and indicated to return them back to bank.
To recommend accounts for filing of recovery suits & thereafter ensure proper filing & the process to be managed like Decreed & its execution. Later we arrange reposition & arrest proceedings.
To counsel & train the team as to make them more effective.
Provided feedback to collections & recovery head & policy manager regarding any abnormality observed in the market.
1.)Dealing with the customer
2.)Doing competitive analysis
3.)Resolving customer quires and satisfying them regarding product
related issues
4.)Managing inventory and communicating with the head office
regarding product availability
5.)Working as a team
6.)Making strategies to keep on our sales up
7.)Managing advertisement (billboards, flyers, media).
R&D Logistics
Worked as an inbound and outbound call operator.
sales promotion and also dealing with customer issues and equipment related problems.
Managing the daily activities regarding staff meetings and arrangements for the daily commencement of classes.
Area of Interest and Career Goal
* Finance
* Accounts
* Administration
Consumer Banking Services Group
Target market was the doctors and hospitals. i have to make sure the one on one marketing on daily basis. Elaborating the benefit, usage and feature to the customer. Explaning the competitive edge to the customer. Making sure the distribution delivers on time. making plans how to improve the sales and how i can get the maximum customer based market equity.
MBA (MARKETING) B.Com, University of Punjab FSC, BISE Lahore.
