Ameilyn Palada

• Managed recruitment processes, employee relations, and HR operations for over 8 years.
• Executed high-level administrative tasks for 5 years, ensuring smooth operations and efficiency.
• Achieved a 15% increase in employee retention through strategic HR initiatives.
• Streamlined administrative processes, resulting in a 20% increase in productivity.

• Receipt and processing of service requests (e.g., creation of employee documentation, payroll related queries, support in recruiting, training administration, etc.) via email and/or phone using the Case Management Tool and/or relevant HR systems. Tracking of all open requests, with regular follow-up until satisfactory completion.
• Ensuring compliance with legal requirements for processing requests (e.g., GDPR).
• Ensuring that information provided is complete and accurate before updating records or processing requests.
• Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required.
• Escalate non-standard requests to the relevant HR team member.
• Create or request supporting documents required in processing service requests.
• Support colleagues with validation of any data amendments, calculations, and document checks to ensure a high-quality service delivery.
• Run standard and ad hoc reports on request for customers and other HR stakeholders.
• Identify improvement opportunities and proactively suggest and/or support their implementation.
• Develop and maintain an FAQ tool in relation to HR queries.
• Co-ordinate and deliver weekly new start HR induction
• Collate payroll information for all regions’ ensuring payroll is regularly advised of changes.
• Focal point for first line employee relations issues in conjunction with line managers and/or HR Business Partner i.e., provide guidance/support for employment meetings.
• Assist with (or lead where within capability to do so) project work such as policy review, job evaluation, international audit, and development of departmental KPI reports.
• Support global and local annual review/renewal processes each year, running and validating reports, creating, and checking letters for pay reviews, bonuses, etc.

Manage the full HR function and handling total of 10 companies including internal and external clients.

• Answering correspondence emails from the client.
• Answering phone calls and inquiries from client.
• Making Delivery note, Invoices, Purchase order, Journal and quotations.
• Handling the attendance and overtime of the employees.
• Arranging the delivery schedule of each orders/items to be delivered.
• Direct contact with the client and explaining the scope of works of the company on their visit.

• Manage and monitor hotel contracts to renew the subscription of various agreements.
• Scheduled meetings and arrange the daily routine/calendar of the Director of Finance.
• Carry out written or oral communication with the staff members on behalf of the department.
• Writing and creating minutes of the meeting for any meeting scheduled.
• Finalizing and updating the team attendance on monthly basis using BAYAN Payroll System.
• Reliever of the Executive Secretary to the General Manager whenever on vacation, short leave or sick leave.

• Plan out the seating chart and organize the reservations.
• Check with phone reservations or answering phone calls to assure all the reservations.
• Answering group booking inquiry through email and confirming it.
• During busy times doing the service in a section.
• Providing print out menus for the restaurant and other special promotions using Microsoft PowerPoint and Microsoft Word.

• Day-to-day secretarial to including typing, filing, telex, fax, telephone, etc.
• Distribution of memos, letters, information, etc.
• Arranging internal/external appointments.
• Handling reservation as requested.
• Translating incoming mail, documents, and articles by request.
• Supervising the Food and Beverage typist duties.
• Storing and keeping all confidential information.
• Preparing monthly operational result for meeting with other hotels.
• Taking minutes of Food and Beverage Meetings with other hotels.
• Performing related duties and special assignment as requested.
• Receiving, answering, classifying and recording of incoming mail, fax, documents. Etc.
• Records number of photocopies used and give a monthly report to Food and Beverage Manager.