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Amina Guermeni, Customer Service & Sales Assistant

Amina Guermeni

Customer Service & Sales Assistant·Viva Cosmetics & Perfumes

Qatar

High school or equivalent, Professional Technician Certificate in Retail Distribution (BTP)

Work experience

Total years of experience: 5 years, 4 months

Customer Service & Sales Assistant

August 2024 - Present

Viva Cosmetics & Perfumes

Doha, Qatar

August 2024 - Present

Greeting customers warmly.

Understand and address customer needs.

Keeping the shop sections well-organized, stocked, and visually appealing.

Identify and communicate offers that would best serve the customer's interests.

Provide updates on order status and delivery information, offering alternative options when necessary.

Cashier opening & closure.

Perform administrative task such preparation and compilation of documents (purchase orders, invoices, claim receipts etc..) when required

Company industry:
Trading & Commodity Trading
Job role:
Sales

Sales Associate

December 2023 - July 2024

Local Bazar (luxury Abaya Shop)

Doha, Qatar

December 2023 - July 2024

Welcoming customers entering the shop.

Communicate different type of Abaya, accessories and Perfume to customer.

Ensure customer satisfaction during their purchase.

Take accurate measure for customer for proper fit when required.

Communicate with tailors for fitting and measurement correction required.

Make sure all products are displayed in correct order within the shop.

Register new items in the system and issue bar code accordingly.

Cashier closure.

Company industry:
Retail & Wholesale
Job role:
Sales

BACK-OFFICE ADMINISTRATOR & SALES ASSISTANT

January 2021 - October 2023

Carrefour Express

Nabeul, Tunisia

January 2021 - October 2023

Preparation and compilation of documents, which includes word processing and data entry.

Raise purchase order to suppliers and ensure timely delivery.

Inventory management; control of product rotation, verification of their availability.

Control the conformity of the products received

Process paperwork related to claims and returns.

Support sales team when needed.

Pleasantly deal with customers and guide them to their needs accordingly.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Centre Sectorial Gamarth

June 2024

June 2024

High school or equivalent, Professional Technician Certificate in Retail Distribution (BTP)

Tunisia

GPA (percentage): 80%

GPA (percentage): 80%

Professional Technician Certificate in Retail Distribution (BTP)

Skills

Logistics
Expert
Logistics
Expert
Administration
Expert
Administration
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Inventory
Expert
Inventory
Expert
Retail
Expert
Retail
Expert
Organized
Expert
Organized
Expert
Team Player
Expert
Team Player
Expert
Communication
Expert
Communication
Expert
Decision Making
Intermediate
Decision Making
Intermediate
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
CLOSING (SALES)
Expert
CLOSING (SALES)
Expert
FILING
Expert
FILING
Expert
SOCIAL MEDIA
Expert
SOCIAL MEDIA
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
Work Under Pressure
Expert
Work Under Pressure
Expert
Problem Solving
Expert
Problem Solving
Expert

Languages

Arabic
Native Speaker
English
Intermediate
French
Intermediate

Hobbies

  • Water Sports