General Manager
Nova Care International Health & Medical Performance Services
Total years of experience :15 years, 9 Months
Strong communication skills; Maintaining office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Organising meetings and managing events; dealing with correspondence, complaints and queries; preparing letters, presentations and reports supervising and monitoring the work of administrative staff; Maintains office staff by recruiting, selecting, orienting, and training employee; implementing and maintaining procedures/office administrative systems delegating tasks to employees; attending meetings with senior management assisting the organisation's HR function by keeping personnel records up to date and arranging interviews: Contributes to team effort by accomplishing related results as needed.
Handled incoming calls, Emails on the customer with queries; Involved in negotiations on payment terms or contracts while the clients is choosing his services; Maintains the list of Customer Database and updating the information; Coordinator with the other Customer Service Staff on duties and responsibility; Coordinate the service agreements and contract Renewals; Providing Solutions to the management on setting up the business, office premises, company bank account and all the supporting documentation under the rules and regulations of Dubai, Government; Recruiting new staff coming into the organization, interviews, Polices, Rules and Regulation, employment contracts and preparing the employment online visa’s and submission of document; Providing the marketing plan and implementation schemes which give the growth in business throughout the year and Coordinate between the Finance Department and the Clients on payment or Payment plans if applicable
Providing Solutions to the management on setting up the business, office premises, company bank account and all the supporting documentation under the rules and regulations of Dubai, Government.
Recruiting new staff coming into the organisation, interviews, Polices, Rules and Regulation, employment contracts and preparing the employment online visa’s and submission of document.
Providing the marketing plan and implementation schemes which give the growth in business throughout the year.
Assisting for the advertising companies both on Media and online basis like Groupon, Mox Deals etc.
Sourced for the company Accountants and Auditors and lawyers.
Worked with the Government for Visa Applications for the staff
Providing Solutions to the customers calling up for progress in Immigration in process, Work permits Visitor, student Visa and Arranged Employment abroad. Giving out information on the various services available SEN Immigration.
Handling client complaints addressing their concern, resolving customer queries, listening various types of requests on calls, retention / containing of customers etc. Getting referral from my existing clients meaning repeat business.
Exposure in tapping new business opportunities with proven ability to achieve sales Targets.
Proficient in making alliances with channel partners to enhance sales activities.
Excellent communication, analytical, relationship management and problem solving Skills. Willing to work closely with all functional groups within the organization. Conducted Training Sessions for New Joiners as “ON the Floor” Mentor. Worked in a self-managed team environment that controls the operations of the Processes
Worked in close collaboration with the Quality Team for enhancing the overall
Purchasing of stationary and office Utilities
Supervising the Office Cleanliness and neatness
Productivity through in-depth product and process knowledge.
Record keeping of clientele. Challenges faced, entailed dealing with people from diverse cultures and backgrounds.
Preparation of invoices and statements, then thereafter following up the payment due.
Using public relations skills to handle each person in a special way, remember the clients make us remain in business.
Replying to official E-mail
Preparing for new recruits and also giving them a helping hand through the orientation period. Training the new entrant to the organisation
Maintaining the Petty cash and also months account reports
• Client Relationship management
• Introduction of new products and services adding new
dimensions to current services dynamics
• Sales Support for new prospective clients, develop/maintain
an effective cross sale dynamic strategy
• Negotiating contracts and service agreements keeping the
ethics as a main target
• Oversight of new business implementation processes
• Negotiating service enhancements and special requests
• Interfacing with Support Service areas on issues relating to
the client
• Reviewing/approving all key client deliverables
• Surveying client satisfaction through regular service reviews
• Be truly hands-on in the field of liaison between client and
organisation
• Excellent communication skill
• Handling all the debtor accounts from four different divisions from the Group.
• Handling over 1000 client who has account from the different division.
• Accounts updates every two weeks and reporting to the Chief Accounts Controller.
• Supervising of cash flow for banking in order to cover its
expenses and also to sustain the business.
• Daily sales and collections reports forwarding to the financial
controller
• Preparing statements of accounts for each credit clients and
dispatching.
• Handing legal issues communicating with the lawyers if need
be the auctioneers.
• Preparing weekly reports of all the debtors for the auditors.
• Reporting directly to the President and C.E.O
• Responsible involving confidential and technical information, such as compiling reports, furnishing
Information, scheduling meetings and preparing agendas, responding to routine correspondence, researching background material, and responds to higher management visitors.
• Employee Relation officer
• Responsible for all Account Payables and Receivables.
• Prepare and organise for Golf Tournament and Walks
sponsored by our group of companies
• Inviting guest for the special Events and also making sure that
all burner, posts and flyers are
distributed on time for the event
• Provide report of Production Daily Status
• Preparing advertisement for both sales promotions and
recruits too.
• Responsible for the daily deliveries of new units (trucks and
Fiat Hitachi earth moving equipment).
And also entrusted with all the record keeping for the sales
department. Also the normal operations, which involved as
part and service department.
• Responsible for daily delivery schedules, monthly invoicing of
the units, requesting for duty payments, followed up on the
units
• Preparing clients registration process and handing over of the
new units to the clients.
• Preparing the unit(s) for delivery chased the bank for payment.
• Responsible for all the quotations sent to different clients,
• Monthly Reports forwarding to the General Manager.
• Prepare and organise for Golf Tournament and Walks
sponsored by our group of companies
• Inviting guest for the special Events and also making sure that
all burner, posts and flyers are distributed on time for the
event
• Excellent Communication skills
Food & Beverage course - Hospitality, Hotel & Restaurants training.
Diploma of “Public Relations” – Major in Customer Relation (Equivalent of a Bachelors Degree)
