Business System Analyst
Schlumberger
Total years of experience :19 years, 10 Months
Collecting and analyzing end-user data requirements, through research, fact-finding, and by using IT service and process management tools such as BMC Remedy and Serena SBM.
Defining, implementing and tracking metrics and KPIs in line with company and management goals.
Understanding the relationship between different ERP systems (SAP, Oracle, and Lawson) and how they are integrated.
Developing and updating, process and system manual documents, required by application admins as well as business managers. Managing documents on Confluence (Schlumberger Wiki) and SharePoint.
Reporting and investigating any process deviation. Recommending preventive and corrective actions to ensure continuous improvement on service delivery and quality.
Maintaining processes alignment with company policies and standards defined by the governance team.
Working closely with business process managers (BPMs) to gather high level and detailed business process procedures and translating the requirements into solutions (developments).
Preparing documents related to software enhancement and development.
Defining project success and validating requirements. Planning projects, defining scope and goals, scheduling deliverables and performing budget analysis.
Coordinating with cross-functional teams (including outsourced) in acquiring resources, monitoring status, and controlling project changes.
Preparing business cases, UAT (User Acceptance Testing), Regression testing and revisions, as necessary. Obtaining required approvals for new developments before release to users.
Providing quality and timely support during test and delivery phases as well as change management.
Mentoring and training new team members. Conduct training sessions on new enhancements and features to existing users and support teams.
Successfully analyzed and resolved 1000+ incidents per month for the internal employees across
Europe, Africa and the Middle East supporting more than 20, 000 users via phone, email and web
Performed IT Incident Management, Problem Management and root cause analysis
Provided services as per ITIL guidelines and supported more than 50 applications
The main POC for resolving VIP issues as well as the problems with higher complexity
CG-Group (www.cg-holding.com)
CG Group consists of over 10 companies dealing mainly with security & surveillance equipment & installation.
Role: Account Manager
As an account manager I have the responsibility to maintain existing clients and create new relations & clients.
Achieve monthly targets set by management, report to the immediate manager & prepare monthly sales prospect.
MEETCO Group of Companies are engaged in trading, export and re-export of different goods and financing scheme.
I have been involved in the following responsibilities and challenges in business and international commercial activities:
• Developing sales strategies as required by the management
• Contacting overseas manufacturers/Suppliers, Negotiating with sales /Purchase managers, Negotiating with the bank’s managers, Negotiation with financial institutions
• Client interaction for sales and service quality assessment and feedback
• All required documentation relevant to above items