Patient Relations Officer
Gulf Diagnostic Center
Total years of experience :22 years, 4 Months
- Serve as the intermediary person between patients, medical staff and visitors of the hospital or other medical facility.
- Ensure that the patients receive the best customer service experience by eliminating conflicts, communicating policies and educating staff members.
- Design an effective initiative regarding customer service policies and procedure, and educate each staff member on its implementation.
- Handle Patient care function and solve issues quickly and effectively in a daily basis.
- Prepare weekly schedules for different receptions in the center.
- Advertise, and call Patient for the arrival of new Doctors.
- Organize the center in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
- Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
- Managed the external contacts and kept track of periodic communication needed for priority contacts.
- Managed the complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
- Handled basic airfares and ticketing, and supervised basic airport services.
- Performed all necessary arrangements for the crew members.
- Answered calls by addressing customer inquiries, solving problems and providing new product information.