Amira Hanna

Hr Generalist at Pure Health

• United Arab Emirates
• My current job since March 2018

HR Generalist at HAMRA SHOPPING AND TRADING CO

• Lebanon - Beirut
• June 2012 to July 2017

o Devise, formulate and maintain human resources policies and procedures.
o Perform job analysis and keep job descriptions updated at all times
o Maintain and update company’s salary scale and grading structure
o Maintain and update organizational chart and departments structure
o Manage the recruitment process, overseeing a recruitment team of 2
o Interview and recruit managerial and key positions
o Conduct the orientation session for new hires to foster positive attitude toward company goals
o Analyze training needs and design a yearly training plan
o Develop and facilitate training programs for sales team and store managers (customer service, selling techniques, cashiers etiquette, telephone etiquette, conflict management, leadership)
o Coordinate with external training providers to deliver specific training programs
o Manage a fair performance appraisal system and recommend follow-up actions
o Propose and communicate individual and departmental objectives
o Perform difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures.
o Formulate and implement reward and recognition programs and schemes to ensure employees motivation
o Oversee and monitor the monthly payroll

HR Officer at Hamra Shopping and Trading Co

• Lebanon - Beirut
• November 2010 to June 2012

- Ensure effective implementation of HR policies
- Participate in the recruiting process
- Develop the yearly training plans of the organization
- Implement new employee training plans and following up on performance results
- Provide feedback to employees on their performance and career guidance
- Update Job Descriptions and develop new job descriptions for new positions
- Plan and coordinate employees social activities
- Follow-up with Mystery Shoppers

Compensation and Benefits Officer at Hamra Shopping and Trading Co.

• Lebanon - Beirut
• February 2009 to October 2010

- Assist in the management of the payroll system
- Coordinate with NSSF (National Social Security Funds) representatives on issues relating to pay and benefits
- Process compiled payroll data into computer files
- Register new employees at the social security and the Ministry of Finance
- Prepare social security procedures
- Monitor the attendance of all employees and provide list on leave balance