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Amit Kumar, Sales and Service Specialist (Branch Sales Operation)

Amit Kumar

Sales and Service Specialist (Branch Sales Operation)·Mashreq Bank

United Arab Emirates

Master's degree, Finance

Work experience

Total years of experience: 13 years, 10 months

Sales and Service Specialist (Branch Sales Operation)

December 2014 - Present

Mashreq Bank

Abu Dhabi, United Arab Emirates

December 2014 - Present

*Management and efficient every day function of a full-service branch office, with lending, functions, customer service, product sales, safety and security in accordance with the branch's objectives
*Understanding customer’s financial goals and needs to suggest better solution.
*Handling High net worth to choose right financial product
*Ensuring sales targets are met, with all KYC done as per Bank Compliance
*Listing of companies with bank for approvals of loans, investment and other products
*Ensuring customer satisfaction with zero level escalation
⇨Branch Managing
⇨Customer Service
⇨Sales Growth
⇨Bank Operations
⇨Activity management
⇨Business Development

Company industry:
Banking
Job role:
Accounting and Auditing

Customer Service Officer

March 2013 - December 2014

Union National Bank

Abu Dhabi, United Arab Emirates

March 2013 - December 2014

*Handling the team of various kinds of Banking Financial Products: Personal Loan, Vehicle Finance and Credit Card
*Establishing and maintaining current and potential Customer Relationships
*Responsible for acquiring new business and achieving team and individual target
Attending appointments/meetings with the customers.
*Generate new leads and Converting solid leads given by company to business and reference for upcoming customers.
*Any other responsibility assigned by the Sales and Area Manager.

Company industry:
Banking
Job role:
Accounting and Auditing

Financial Service Associates

August 2012 - February 2013

HDFC

Bengaluru, India

August 2012 - February 2013

*Any other responsibility assigned by the Sales and Area Manager.
*Promote and identify Customer needs for Housing Loan, General Insurance, Life Insurance, Fixed Deposits and Other Investments.
*Initial Screening of documents for above products.
*Establishing and maintaining current and potential Customer Relationships.

Company industry:
Banking
Job role:
Finance and Investment

Education

Indian Institute of Planning and Management

March 2013

March 2013

Master's degree, Finance

India

GPA (percentage): 73%

GPA (percentage): 73%

Specialized in Finance and Marketing
View attachment

Bachelor of Business Administration

July 2010

July 2010

Bachelor's degree, Business Administration

India

GPA (percentage): 64%

GPA (percentage): 64%

Specialized in Business Administration, Finance and Marketing
View attachment

Skills

Analysis
Expert
Analysis
Expert
Administration
Expert
Administration
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Business Development
Expert
Business Development
Expert
Finance
Expert
Finance
Expert
Leadership
Expert
Leadership
Expert
Communication
Expert
Communication
Expert
Ability to work under pressure
Expert
Ability to work under pressure
Expert
Perseverance and motivation
Expert
Perseverance and motivation
Expert
Team Work
Expert
Team Work
Expert
Confident
Expert
Confident
Expert
Commercial awareness
Expert
Commercial awareness
Expert
Problem Solving
Expert
Problem Solving
Expert
Negotiation and persuasion
Expert
Negotiation and persuasion
Expert
Analysis
Expert
Analysis
Expert
Administration
Expert
Administration
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Business Development
Expert
Business Development
Expert
Finance
Expert
Finance
Expert

Languages

English
Expert
Hindi
Native Speaker
Urdu
Expert

Training and Certifications

Training
Integrity Matters
Chartered Institute for Securities and Investment

Hobbies

  • Exploring the new places and enjoy the work