Senior HR Proffessional
Global hospitality - Cle Dubai
Total years of experience :8 years, 9 Months
Manage succession planning with senior managers during the bi-annual appraisal process
Assist developing HR strategy
Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
Responsible for setting standards and auditing Employee Accommodation
Manage the Employee Relations Programme
Develop Local Employee Relations Procedures
Provide Employee Relations Guidance locally
Administers medical insurance; providing application information; helping with form completion; verifying submission; notifying employees of approvals
Maintain quality relationships with other HR sections e.g. Business Support, Remuneration & Planning, National Recruitment, Training, HR Service Centre and Business Psychology, working collaboratively with a wider team to support Group HR and the recruitment process qualitatively and administratively.
HR Generalist and Recruitment: Handling all HR activities of Joseph Group UAE Territory total 1000 employees.
Recruitment activities - advertising, liaising with recruitment agencies, short-listing CVs, managing applications, arranging and conducting interviews, negotiating offers
Handling a variety of employee enquiries - salary letters, no-objection letters, visa submissions and cancellations, in coordination with the PRO
Monitoring staff annual leave days, sick leave days, emergency leave and unpaid leave
Liaison and co-ordination with various govt. authorities including automobile registration, traffic offices, legal matters etc.
Liaison with Government Departments for Company registration, immigration and employee related matters
Managing the company’s real estate matters
January 11- July '12: Sharda Trust Part of (Arvind Mills)
Education Porgrammes Executive
Key Activities:
• Providing the administrative support to Academic process for the Trust educational programmes especially the education programmes for the youth.
• Understanding present administration and academic administration system for youth programme and work towards achieving the better efficiency for these.
• Understand present cost structure for the youth programme and suggest ways of cutting the costs
• Organising administrative assistance in identifying, selecting & training Trust staff.
• Maintain cordial relation with people involved in the programme either from trust or from organisations associated with the programme
• Identify vendor for providing various services for effective management of the education programmes and suggest ways of improving their effectiveness and efficiency.
• Taking up other activity that is required to facilitate the role and help accomplishing the Trust's purpose of helping the underprivileged by providing quality education.
July 09- June '10: Kampus Landing, Ahmedabad
Business Development Manager
Key Activities:
• Responsible for creating new business avenues by establishing contacts with new universities and maintaining a relationship with the newly acquired clients.
• Prepare a detailed business plan aligned with the company goals and objectives.
• Network and manage relationships with small businesses to establish a support group
• Adopt a team approach; work with others in pursuing common goals.
• Understand the skills and qualities you bring to your business.
• Develop a situation analysis of your company including its strengths, weaknesses, opportunities and threats to assist in the development of a strategic plan for the future of the business.
Admission Supervisor
Key Activities:
• Coordinating with Colleges/Universities for admissions.
• Organizing student seminars.
• Recruitment & Training of Staff - product knowledge
• Coordinating with Branch offices for day-to-day activities.
• Training and support to Franchisee.
• Supporting Agent Network.
• Imparting Training to students for visa purpose.
• Advising clients on the Finance related matter for visa filing.
• Query Resolution with clients related to Customer Service.
June 07 - June 09 Jumbo Electronics, Dubai, UAE.
Customer Support Executive
Key Activities:
• Providing Support & coordinating with Customer related issues within Showrooms, Service centers & also coordinating with Jumbo Retail operations in India related to customer service.
• Maintain customer service records. Resolved customer escalation & disputes
• Taking inbound customer request for support through email and managing all aspects of the support incident
• Motivation and maintain energy levels of the team
• Regular product training
• Relationship Management with Major Corporate Clients.
2010 Master of Arts (Gujarat University, India.)
2008 Bachelors of Arts with Sociology (Gujarat University, India.)