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Amit Sharma, Manager - HR Reporting Solutions

Amit Sharma

Manager - HR Reporting Solutions·BT e-Serv India Pvt. Ltd.,

India

Diploma, Manager Development Programme

Work experience

Total years of experience: 19 years, 4 months

Manager - HR Reporting Solutions

December 2019 - Present

BT e-Serv India Pvt. Ltd.,

Gurgaon, India Hybrid

December 2019 - Present

• Lead end-to-end BI and Reporting Solutions for HR stakeholders, delivering scalable
dashboards and standardized reports using Power BI, Qlik Sense, Visier, Excel, and
Qualtrics.
• Act as primary stakeholder partner for senior HR leaders and business users—
driving requirement discovery, prioritization, solution design, and delivery.
• Govern Qlik Sense platform administration including license management, security
rules, access control, streams, and QMC operations.
• Own global client communication, managing expectations, presenting insights, and
ensuring high adoption of reporting solutions.
• Design optimized data models by integrating multiple data sources; ensure data
accuracy, performance, and scalability.
• Manage SAP SuccessFactors reporting ecosystem—configuring Story Reports,
handling ad-hoc requests, and resolving stakeholder queries.
• Lead, mentor, and develop a high-performing team of reporting analysts, fostering
strong delivery discipline and stakeholder confidence.
• Drive continuous improvement by identifying new analytics opportunities,
automation, and standardization across reporting portfolios.

Company industry:
Telecommunications

Manager – People Reporting & Analytics

December 2019 - January 2026

BT e-Serv India Pvt. Ltd.,

Gurgaon, India Hybrid

December 2019 - January 2026

• Lead end-to-end BI and Reporting Solutions for HR stakeholders, delivering scalable dashboards and standardized
reports using Power BI, Qlik Sense, Visier, Excel, and Qualtrics. Created Diversity/HR dashboard and Attendance
reporting in Qlik Sense & Power BI.
• Own stakeholder discovery and delivery lifecycle: define KPIs, translate business questions into data requirements,
design solution approach, and drive adoption through demos and enablement.
• Design and optimize data models by integrating multiple sources; improve data quality and performance through
validation checks and scalable modeling practices.
• Administer Qlik Sense platform (license management, security/access rules, streams, QMC operations) to ensure
compliant, reliable self-service analytics.
• Own global client communication: manage expectations, present insights to senior HR leaders, and operationalize
feedback into roadmap improvements.
• Manage SAP SuccessFactors reporting ecosystem including Story Reports for joiners/leavers, performance, Internal
Job Posting, and skills; handle ad-hoc reporting and stakeholder queries.
• Lead and mentor a team of reporting analysts; set delivery standards, QA practices, and continuous-improvement
routines. Created Diversity/HR dashboard and Attendance reporting in Qlik Sense & Power BI.
• Managed cadence-based reporting, SAP SuccessFactors Reporting, Visier Reporting, Qualtrics (Survey Reporting),
and Visualisation Reporting with Qlik Sense/Power BI.
• Successfully completed 6 months MDPI certification

Company industry:
Telecommunications

Business Analyst

September 2015 - November 2019

Nokia,

Noida, India Hybrid

September 2015 - November 2019

Designed KPI-driven dashboards for financial and market performance analytics; delivered quarterly and half-yearly
executive dashboards across regions, enabling data-backed strategic decisions. Conducted competitive intelligence and
deal tracking and led stakeholder training sessions on Excel-based analytics.

Company industry:
Telecommunications

Finance Executive

August 2013 - September 2015

HSBC Electronic Data Processing India Pvt. Ltd,

Gurgaon, India

August 2013 - September 2015

• Key contributor to PeopleSoft General Ledger implementation for global finance
operations.
• Collaborated with business, IT, and finance stakeholders to validate accounting rules
and ensure smooth system transition.
• Provided post-implementation reporting support, resolving defects and ensuring
business continuity.

Company industry:
Banking

Finance Executive

January 2013 - January 2015

HSBC EDPI Pvt. Ltd.,

Gurgaon, India

January 2013 - January 2015

Contributed to PeopleSoft General Ledger implementation for global finance operations; partnered with business, IT, and
finance stakeholders to validate accounting rules and reporting outputs. Provided post-implementation reporting support,
resolving defects and ensuring business continuity.

Company industry:
Banking

Team Developer

November 2012 - August 2013

Bank of America (BA Continuum India Pvt. Ltd.),

Gurgaon, India

November 2012 - August 2013

• Delivered finance and accounting reports by extracting data from SAP ECC, BI tools,
and Essbase, ensuring accuracy through automated reconciliations in Excel and
Access.
• Supported onshore stakeholders with daily and month-end reporting, including job
monitoring, checklist preparation, and data validation using SQL (UNIX
environment).
• Prepared management reports and reconciled outputs with Insight (BoA financial
application) to ensure data consistency.
• Conducted virtual trainings for Asia and Europe users on Vision (Hyperion Essbase),
improving tool adoption and reporting efficiency.

Company industry:
Banking

Team Developer

November 2012 - January 2013

Bank of America (BA Continuum),

Gurgaon, India

November 2012 - January 2013

Delivered finance and accounting reports by extracting data from SAP ECC, BI tools, and Essbase, with automated
reconciliations in Excel and Access. Supported daily and month-end reporting for onshore stakeholders and conducted
virtual trainings for Asia and Europe users on Vision (Hyperion Essbase). Produced management reports and reconciled
outputs with Insight (BOA financial application to ensure data accuracy.

Company industry:
Banking

Process Champion

December 2010 - November 2012

Mercer India Pvt. Ltd.,

Gurgaon, India

December 2010 - November 2012

Designed and delivered KPI-driven financial dashboards for regional and global stakeholders; built quarterly and half-yearly
performance reports across multiple regions. Tracked competitor deals and acquisitions, sharing insights through regular
stakeholder updates.

Company industry:
Business Consultancy Services

Analyst

January 2009 - November 2010

CSC (Computer Sciences Corporation,

Noida, India

January 2009 - November 2010

• Produced daily, weekly, and monthly SLA reports, ensuring adherence to
documented processes and data accuracy.
• Participated in Daily Service Review calls, incorporating real-time updates into
client-facing reports.
• Supported Remedy 7 tool deployment by gathering client requirements and
enabling reporting for operations teams.

Company industry:
IT Services

Analyst

January 2009 - November 2010

CSC (Computer Sciences Corporation),

Noida, India

January 2009 - November 2010

Produced daily, weekly, and monthly SLA reports ensuring adherence to documented processes and data accuracy.
Participated in Daily Service Review calls and supported Remedy 7 tool deployment by gathering client requirements and
enabling reporting for operations teams.

Company industry:
IT Services
Job role:
Information Technology

Team Member

March 2007 - January 2009

Hewitt Associates,

Noida, India

March 2007 - January 2009

Managed ongoing and implementation of dashboards for daily, monthly, quarterly, and annual client reporting; owned the
MNR (Metrics & Reporting) dashboard tracking manager interactions, volumes, quality, and performance. Trained new hires
and acted as quality evaluator, ensuring SLA compliance and reporting accuracy.

Company industry:
Human Resources Outsourcing

Education

BT Group

February 2026

February 2026

Diploma, Manager Development Programme

India

BT (Manager Development Programme India)

January 2026

January 2026

High school or equivalent, Manager Development

India

Maharishi Dayanand University

January 2014

January 2014

Master's degree, Finance

India

University of Delhi

January 2004

January 2004

High school or equivalent, Commerce

India

University of Delhi

January 2004

January 2004

High school or equivalent, Commerce

India

D.A.V Public School

January 1999

January 1999

High school or equivalent, Commerce

India

D.A.V Public School

January 1996

January 1996

High school or equivalent, English Hindi Maths Science Social

India

Skills

ANALYTICS

Intermediate

BANKING

Intermediate

CONSULTING

Intermediate

DASHBOARD

Intermediate

DATA MODELING

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

EXECUTIVE LEADERSHIP

Intermediate

INFORMATION TECHNOLOGY

Intermediate

TELECOMMUNICATIONS

Intermediate

BIGQUERY

Intermediate

INFORMATION VISUALIZATION

Intermediate

MICROSOFT ACCESS

Intermediate

MICROSOFT EXCEL

Intermediate

POWER BI

Intermediate

PRESENTATION SOFTWARE

Intermediate

QLIK SENSE DATA ANALYTICS SOFTWARE

Intermediate

SQL PROGRAMMING LANGUAGE

Intermediate

VISIER ANALYTICS SOFTWARE

Intermediate

VISUAL BASIC FOR APPLICATIONS

Intermediate

Languages

English

Beginner

Hindi

Beginner

Training and Certifications

Certifications
Introduction to SQL – SQL Star (Oracle Certified
Certificate in Information Technology
Certified for 2 Pragati Ideas
Introduction to SQL
Certificate in Information Technology
MDPI

Hobbies and interests

Online Gaming
Hiking,
Traveling,