IT Specialist
Enable Youth Sudan Program
مجموع سنوات الخبرة :19 years, 2 أشهر
Lead Technical Solutions: Spearheaded the implementation of IT solutions, ensuring
seamless integration and functionality across the organization. Enhanced service
efficiency, reducing incident response time by 30%.
Comprehensive Support: Delivered 1st, 2nd, and 3rd line support, effectively resolving
complex technical issues. Improved overall user satisfaction by 40% through prompt and
efficient troubleshooting.
Infrastructure Optimization: Optimized server infrastructures and network systems,
resulting in a 25% increase in system uptime and performance. Ensured high availability
and reliability for critical business applications.
Training and Mentoring: Trained staff on new systems and technologies, improving
overall IT literacy within the organization. Conducted workshops that increased team productivity by 20%.
System Integration: Successfully installed and configured computer hardware, operating systems, and network security equipment. Reduced downtime by 35% through proactive maintenance and upgrades.
Network Management: Designed and managed Active Directory, DHCP, Mail, and DB servers, enhancing network efficiency and security. Implemented monitoring systems that detected and mitigated network threats, ensuring data integrity.
Technical Support Excellence: Provided end-users with top-tier technical support, reducing ticket resolution time by 50%. Implemented a robust VoIP and CCTV system, improving internal communication and security.
Security Enhancements: Developed network policies and authorization rules, safeguarding against unauthorized access. Enhanced firewall and VPN configurations, bolstering the company's cybersecurity posture.
System Availability: Managed and monitored all installed systems and infrastructure, ensuring 99.9% uptime. Implemented redundancy strategies that minimized service disruptions.
Security Implementation: Administered and troubleshooted network security solutions, protecting the organization from potential cyber threats. Conducted regular security audits and updates, maintaining compliance with industry standards.
Technical Documentation: Created comprehensive post-implementation documentation, providing clear guidelines and insights for future projects. Improved project handover efficiency by 25%.
Customer Solutions: Engaged in post-sales system implementations, ensuring client satisfaction through tailored solutions. Built detailed BoQs and SoWs, facilitating clear communication and project scope management.
System Reliability: Ensured maximum availability of supported services by building, configuring, and troubleshooting server and desktop hardware. Implemented disaster recovery and backup solutions, safeguarding critical data.
Proactive Monitoring: Monitored system performance and proactively addressed issues, reducing system downtimes by 40%. Enhanced network security by maintaining firewalls and virtual private networks.
Policy Development: Defined and maintained security policies, ensuring robust protection against cyber threats. Conducted regular security analysis and reporting, keeping the organization ahead of potential vulnerabilities.
User Support: Provided exceptional technical support to users, resolving issues promptly and improving system usability. Increased overall user satisfaction and system adoption rates
Oct 2003 BSc (Honor) degree in Electronic Engineering, Computer Department