Reservation Sales Agent
Hotel Missoni Kuwait
Total years of experience :6 years, 6 Months
11/2010 till 3/2012 Reservation Sales Agent at Hotel Missoni Kuwait
Job Description: o Ability to maintain hotel's standards, policies and procedures
o Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera
o Comprehension of the reservation sales process.
o Ability to maintain positive and engaging relations with all inquiries
o Ability to overcome objections and ability to up-sell
o Ability to multi task and take on cross functional tasks when required
o Ability to remain well organized and concentrated in high stress situations
o Knowledge of Outlook and Microsoft Excel
o Knowledge of spoken Arabic is an advantage
o Attention to details
o Ability to work with minimum supervision
Handle reservation request received via telephone, fax, e-mail or in person in an accurate, complete andtimely manner
Handle ERS and Wholesale Reservations in absence of ERS and Wholesale Coordinators.
Note and follow up on guest preferences and special requests.
Knowledge of Rate Structure and Rate Strategy
Produce Daily Pick-Up Reports in the absence of Revenue Analyst.
Have knowledge in Telephone Exchange Operator.
Apply visa for the guests
Have rather good knowledge in Cashier work.
Ability to handle work pressure and treat with different types of People.
Ability to work with other nationalities. and Interested in working in something to do with my field of experience.
Computer Skills
Hospitality Software: Fidelio, Opera, Marsha, Windows, Internet, & E-mail,
Sales & Catering Systems
Application Programs: MS Access, Excel, Front Page, Word, PowerPoint, Outlook
بيع المنتج بخدمة ممتازة وتوفير كل مايحتاجه العميل قدرة على المتابعة وتحمل ضغط العمل
4/2010 till 7/2010 Reservation Sales Agent at Sofitel Al Khobar Saudi Arabia
1/2009 till 2 /2010 Reservation Sales Agent at Ritz Carlton Hotel & Spa Manama/Bahrain
1/ 2007 till 6/2008, worked at - Royal Wings Hotel-Doha/Qatar
2006 to 2007 worked at Ebla Cham Palace as a receptionist and reservation agent (front & back office)
Damascus / Syria متدرب
2003/2004 & 2004/2005, two and a half months each training in reception desk & in reservation
department. Samir Amis Hotel. Damascus /Syria متدرب
May 2005 Hotel & Tourism Intermediate Institute Hospitality Information