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عمار Asel, Telematics Engineer / Technical Support Specialist

عمار Asel

Telematics Engineer / Technical Support Specialist·Prime Beacon Technologies

المملكة العربية السعودية

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 3 أشهر

Telematics Engineer / Technical Support Specialist

ديسمبر 2023 - ديسمبر 2025

Prime Beacon Technologies

الرياض، المملكة العربية السعودية

ديسمبر 2023 - ديسمبر 2025

Responsibilities:
• Provided advanced technical support for GPS trackers, CANBus devices, MDVR
systems, and sensors.
• Configured and troubleshot devices from Ruptela, Teltonika, Xirgo, Howen, Oyster,
GalileoSky, and Pilot.
• Integrated telematics devices with Wialon, Navixy, and Pilot platforms.
• Performed CANBus/FMS diagnostics and extracted vehicle parameters for analysis.
• Installed and configured MDVR systems, including cameras, streaming services,
and firmware upgrades.
• Executed PoCs, field demonstrations, calibrations, and validation tests.
• Conducted M2M SIM troubleshooting (APN, whitelisting, connectivity).
• Produced wiring diagrams, documentation, configuration templates, and
troubleshooting guides.
• Coordinated with manufacturers on firmware issues, parser updates, and escalated
cases.
Achievements:
• Completed complex PoCs with accurate CANBus extraction and stable MDVR
performance.
• Resolved critical issues related to CAN decoding, MDVR streaming faults, sensor
calibration, and SIM configuration.
• Reduced repeated field visits through improved troubleshooting processes.
• Enhanced installation standards and internal documentation quality.

مجال الشركة:
البيع بالتجزئة وبالجملة

Telematics Engineer / Technical Support Specialist

ديسمبر 2023 - ديسمبر 2025

Prime Beacon Technologies,

الرياض، المملكة العربية السعودية

ديسمبر 2023 - ديسمبر 2025

Delivered advanced technical support for GPS trackers, CANBus devices, MDVR systems, and
sensors.
Configured and troubleshot devices from Ruptela, Teltonika, Xirgo, Howen, Oyster, GalileoSky, and
Pilot.
Integrated telematics devices with Wialon, Navixy, and Pilot platforms.
Executed CANBus/FMS diagnostics and extracted vehicle parameters for analytical review.
Engineered and configured MDVR systems, including cameras, streaming services, and firmware
upgrades.
Orchestrated PoCs, field demonstrations, calibrations, and validation tests.
Diagnosed M2M SIM issues related to APN, whitelisting, and connectivity.
Authored wiring diagrams, documentation, configuration templates, and troubleshooting guides.
Collaborated with manufacturers on firmware issues, parser updates, and escalated cases.
Accomplished complex PoCs with accurate CANBus extraction and ensured stable MDVR
performance.
Resolved critical concerns regarding CAN decoding, MDVR streaming faults, sensor calibration, and
SIM configuration.
Streamlined troubleshooting processes, significantly reducing repeated field visits.
Enhanced installation standards and the quality of internal documentation.

مجال الشركة:
البيع بالتجزئة وبالجملة

Technical Solutions Engineer / Business Development (Telematics &Mobility)

يوليو 2023 - نوفمبر 2023

BSKL

الرياض، المملكة العربية السعودية

يوليو 2023 - نوفمبر 2023

Responsibilities:
• Led hardware development for the company’s car-sharing fleet expansion.
• Designed immobilizer logic, remote window/door control systems, and
theft-prevention configurations.
• Performed CAN reverse engineering to extract parameters for eco-driving and
vehicle analytics.
• Tested and validated various telematics devices for car-sharing operations.
• Supported mobility operations across scooters, bikes, and cars, including
diagnostics and BMS firmware updates.
Achievements:
• Delivered the complete car-sharing hardware solution ahead of schedule.
• Reduced scooter battery failures by approximately 60% through structured
diagnostics.
• Increased mobile application downloads by approximately 70% via targeted digital
improvements.

مجال الشركة:
صيانة السيارات وقطع الغيار وخدمات الدعم

Technical Solutions Engineer / Business Development (Telematics & Mobility)

يوليو 2023 - نوفمبر 2023

BSKL,

الرياض، المملكة العربية السعودية

يوليو 2023 - نوفمبر 2023

Championed hardware development for the companys car-sharing fleet expansion.
Designed innovative immobilizer logic, remote window/door control systems, and theft-prevention
configurations.
Conducted CAN reverse engineering to extract parameters for eco-driving and vehicle analytics.
Validated various telematics devices essential for car-sharing operations.
Supported mobility operations involving scooters, bikes, and cars, including diagnostics and BMS
firmware updates.
Delivered the complete car-sharing hardware solution ahead of schedule.
Reduced scooter battery failures by approximately 60% through structured diagnostics.
Boosted mobile application downloads by around 70% via targeted digital improvements.

مجال الشركة:
الإنتاج الصناعي

technical support

أكتوبر 2022 - يوليو 2023

top technology

القصيم، المملكة العربية السعودية

أكتوبر 2022 - يوليو 2023

Responsibilities:
• Provided first-line technical support to technicians and end clients.
• Performed voltage testing, signal diagnostics, and device data verification.
• Supported GPS tracker configuration, troubleshooting, and platform connection
issues.
Achievements:
• Transitioned troubleshooting from onsite visits to remote diagnostics, reducing
field workload by ~80%.
• Improved diagnostic accuracy and lowered operational costs.

مجال الشركة:
وكلاء السيارات

Technical Support Engineer

أكتوبر 2022 - يونيو 2023

Top Technology,

الرياض، المملكة العربية السعودية عن بُعد

أكتوبر 2022 - يونيو 2023

Provided first-line technical support to technicians and end clients.
Conducted voltage testing, signal diagnostics, and device data verification.
Supported GPS tracker configuration, troubleshooting, and platform connectivity issues.
Transitioned troubleshooting from onsite visits to remote diagnostics, resulting in an ~80% reduction
in field workload.
Enhanced diagnostic accuracy, contributing to lower operational costs.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

University of the people

سبتمبر 2028

سبتمبر 2028

بكالوريوس، Computer Science

الولايات المتحدة

University of the People

يناير 2028

يناير 2028

بكالوريوس، Computer Science

المملكة العربية السعودية

Skills

CAN BUS
Intermediate
CAN BUS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
DUAL SIM
Intermediate
DUAL SIM
Intermediate
GLOBAL POSITIONING SYSTEMS
Intermediate
GLOBAL POSITIONING SYSTEMS
Intermediate
INTERNET OF THINGS IOT
Intermediate
INTERNET OF THINGS IOT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TELEMATICS
Intermediate
TELEMATICS
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس