Web Coordinator
Dubai Customs
Total years of experience :21 years, 9 Months
Web & Marketing:
• Ensure usability, integrity, functionality and currency of Corporate Websites, Intranet and their compliance with Corporate Strategy, Branding Standards and e-Government Guidelines.
• Corporate Intranet Webmaster and Focal-Point of Contact.
• Conceptualize, and Implement Strategic Plans for e-Communications and Track Campaigns & Media Buying with Stakeholders (Internal, External, Government Departments, Media Agencies…etc).
• Plan, Execute and Coordinate the Social Media Strategy with all stakeholders.
• Monitor online corporate reputation, besides pursuing related web contents and address considerations to relevant stakeholders and ensure proper measures are taken in-response.
• Research, Assess and Implement new Technologies and Practices to improve Business Process and Workflow, and Support Integration with existing platforms.
Achievements’ Highlights :
• Successfully authored the Corporate Social Media Strategy, Plan and Unit (Team Creation), and conveyed to Executive Directors and Senior Managers.
• Saving over U.S. $ 120, 000 per year on Intranet Design, Development and Administration, by providing in-house solutions & support.
• Substantially increased number of followers & fans (1000%) and Improved Engagements on Social Media Channels within 3 Weeks, by setting & executing Strategic Action & Optimization Plans.
• Successful launch & administration of Dubai Customs’ Discussion Forums (a Corporate Edutainment Project based on Joomla CMS)
• Successfully promoted Screensavers to increase Awareness, Corporate Culture and to better convey Business Initiatives & Goals Messages.
• Defined and implemented New Standards for Corporate Presentations.
IT Management & Support:
• Corporate Communication Department’s IT Security Champion (ManageISMS - ISO 27001 : 2005)
• Point-of-contact for Website & Intranet development requests from internal and external content providers.
• Planned, implemented and managed IT-related projects, such as website development, Network implementation and Knowledge Management integration
• Ensure usability, integrity, functionality and currency of Corporate Website, Intranet and e-Communications’ contents and parts, besides, enforcing compliance with Branding Guidelines of Dubai Customs and Government of Dubai, and they serve the Organizational Vision & Goals Served as the College’s Webmaster, coordinated with University’s webmaster to ensure applying requirements and standards.
• Monitored and performed regular website maintenance, updates and databases connectivity…etc., besides, links and cross-promotions with other sites.
• Conferred with other departments and content owners to identify information integrity and consistency.
• Provide level 2 and level 3 technical support, configure hardware and install software for internal offices, and other colleges in the University
• Worked closely with college department heads and other affiliated universities to coordinate and supervise large events, such as exhibitions and workshops
• Member of organizing committee for university-led exhibitions and events
• Performed vendor research activities as part of the identification and procurement of new products and services, and negotiate agreements and contracts.
• Managed numerous homegrown databases used by the majority of the staff, including user access requests, back-ups and other maintenance activities
• Developed graphic design and creative works, including various forms of multimedia to support the college’s communications initiatives
Same as the details mentioned on the previous Job at University of Sharjah
Web Development + Marketing and IT Support & Management:
• Point-of-contact for Website & Intranet requests from internal and external content to providers.
• Planned, implemented and managed IT-related projects, such as website development, Network implementation and Knowledge Management integration
• Ensure usability, integrity, functionality and currency of Corporate Website, Intranet and e-Communications’ contents and parts, besides, enforcing compliance with Branding Guidelines of Dubai Customs and Government of Dubai, and they serve the Organizational Vision & Goals Served as the College’s Webmaster, coordinated with University’s webmaster to ensure applying requirements and standards.
• Monitored and performed regular website maintenance, updates and databases connectivity…etc., besides, links and cross-promotions with other sites.
• Confer with other departments and content owners to identify information integrity and consistency.
• Provide level 2 and level 3 technical support, configure hardware and install software for internal offices, and other colleges in the University
• Worked closely with college department heads and other affiliated universities to coordinate and supervise large events, such as exhibitions and workshops
• Member of organizing committee for university-led exhibitions and events
• Performed vendor research activities as part of the identification and procurement of new products and services, and negotiate agreements and contracts.
• Managed numerous homegrown databases used by the majority of the staff, including user access requests, back-ups and other maintenance activities
• Developed graphic design and creative works, including various forms of multimedia to support the college’s communications initiatives