Amna Ramadan

-Responsible for order Intake and customer relationships for building technology division solution (SI RSS) in building automation, fire and security portfolio.
- Establishing and maintaining customer relationships, through regular and continued interaction and a pro-active / innovative approach sharing ideas.
- Responsible for the target bid price and defining / defending the best bid / sales strategy to win the order.
Preparing, developing, and maintaining healthy pipeline of sales opportunities,
including always keeping Siemens sales funnel tool valid and up to date.
Growing Security market study to identify potential clients and partners: survey and
analyze the competition activities.
Work with end clients / Consultants at an early project stage to support in their
concept design / specify Siemens products or solutions.

- Manage and lead team of channels (showrooms, resellers, DPP, freelancers) with: sellout strategy, new products training, promotions, pricing policy, credit facility, collection, Demos and samples, marketing, contracts, visits, technical support, and create more channels of distribution.
- Manage and lead team of sales (system integrators & SMB) with: creating leads, follow up and closing projects with SI (system integrators), develop a healthy relationship with SI regarding project registration, protection, discount level, POC, implementing new technology and solutions, provide SI with strong training for vendors’ products lines and latest technologies -Create more industry verticals and leads, add & develop more ELV brands to distribution Department. - Meet and improve Vendors (manufactures) requirements, targets, polices, logistics and visions. - Align team with company mission & Vision, improve healthy work environment, create A unique company culture, improve team performance.

- Market and sell HIKVISION products (distribution & projects) in Jordan.
- Maintain strong relationship with customers for future business growth.
- Prepare effective proposals, presentations, demonstrations and sales tool on business development opportunities for management.
- Conduct marketing campaigns, trade shows, job fair etc. in order to increase company’s recognition.
- Provide support to marketing team, in the area of developing strategies for company’s product promotions
- Provide support to Distribution team, in the area of contracts, promotions, technical support .

Sales Support :-
- engaged as sales engineer for a security and low current systems (CCTV, access control, intrusion systems, sound systems, IP telephony, data centers). For more than 12 brands and vendors.
- prepare pre and after services for the clients.
- support clients with the specifications sheet to achieve compliance in projects.
- persuade the clients with replacement items, site survey to projects in hand.
- work on software's resembling the reality for the items installed to give the end user a clear aspect.

Planning and Marketing support :-
- plan and execute all the partnership events, trade shows, conferences and marketing events with vendors.
- plan and execute the Company's participation in Large Exhibitions.
- plan and execute all the training sessions with the vendors.
- closing all above events with monthly reports, recommendations and lessons learned.

VP assistant and Operations Engineer :-
- collect data, and create analysis studies reports and Quarter results reports and business plan for vendors & discuss the results of reports with more than one vendor, and how to improve it.
- supervise, participate and plan vendors Seminars to End users and System integrator Companies.
- create formal ( contracts, agreements, invoices, ) forms to be used by the company.
- collect data, Track and analyze the latest shipments from vendors, highlight slow moving item, direct the sales team to focus on certain items.
- create price lists for sales team based on arriving shipments and available stock.
- attend major meetings with Vendors and prepare pre and after meeting agenda and tasks .

- Market and sell Honeywell products and series in MENA region.
- Look for new channels and leads for distribution in MENA region.
- Make sure orders and shipping, work properly and meet vendor and management specifications.
- Supervise and administrate all logistics processes.
- Develops operational solutions, reports, business plans to improve the company’s performance.
- Support the clients inquires and Solving client problems in MENA region.
- Provide offers and quotations for projects based on BOQ or specification sheets.
- Supervise and follow up with all the marketing activities, social media and website for the regional office.

- Sell lighting products for RZB a German brand.
- Establishing new, and maintaining existing, relationships with customers
- Calculating client quotations and negotiating tender and contract terms.
- Offering after-sales support services.
- Meeting regular sales targets and recording and maintaining client data.
- Coordinating sales projects.
- Making technical presentations and demonstrating how a product will meet client needs.
- Providing pre-sales technical assistance and product education.

WFM (workforce management) analyst:
- Develop reports the KPI's of the contact center on daily workload.
- Participate in forecasting meetings with relevant departments; develop accurate short- and long-term workload forecasts.
- Control master systems files with schedule information and shift preferences.
- Serve as initial contact point for all issues regarding schedules.
- Process day-off requests and update systems.
- Determine workforce requirements to meet service level and response time objectives.
- Send high importance messages to directors in case VIP service levels fails.
- Manage to direct calls and service levels between centers in case of service level failure.
- Easy interacting with the four main sections of the WFM: scheduling, monitoring, reporting, and forecasting.

- Determines eligibility by comparing VIP client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Verbal Communication, Phone Skills, Listening, Data Entry Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking