IT Infrastructure Architect
IHCS Technologies India Pvt. Ltd.
Total years of experience :13 years, 3 Months
Responsible for maintaining the IT Infrastructure & managing IT requirements for all the development units in India.
Creation of Annual IT budget. Responsible for the ordering, acquisition, inventorying and disposition of hardware and software. Establishing partnerships with diverse suppliers.
Take preventive actions against downtime. Monitoring assets by implementing disaster recovery and back-up procedures and information security and control structures. Managing the security levels for protecting the IT Infrastructure of the organization.
Setup process for team & directing technological research by studying organization goals, strategies, practices, and user projects.
Accomplishing IT support team results by communicating job expectations, planning, monitoring and appraising job results, coaching, counselling and disciplining.
Acting as SPOC for Global Delivery team & supervising the IT helpdesk team.
Handling day to day operations on roster planning, reporting, escalations etc. Identifying new strategies and ideas to improve productivity and customer satisfaction.
Following up on SLA and KPI’s. Dexterity in People Management & handling day to day issues.
Executing and implementing processes- Incident Management, Problem Management &Transition Management.
Coaching the team and acting as mentor whenever required as well as monitoring outcomes of Audits and fixing the gaps.
Responsible for managing IT Infrastructure for the Institute & supervised the IT helpdesk and team of System Administrators.
Successfully planned yearly Budget and implementation of IT related projects. Also managed installation and technical support for customized applications such as Ship Simulator Modules, CBT Modules & Accounting Systems.
Imparted training to cadets on Computer Hardware, Networking and applications. Also initiated Database Management activities that include Backup & restore and Data Migration.
Single Point of contact for application users and system administrators for IT support requirements. Co-ordinated with Vendors for procurement of Systems, Network equipment, Peripherals and consumables.
As System Administrator (Client: Kingfisher Airlines) (Oct 2007 - Mar 2010)
• Responsible for Desktop Support (Hardware & Application level) & conducted investigations related to Airline business processes.
• Instrumental at Installation and technical support for customized applications such as Ticketing & Sales systems, Reporting
Utilities, MIS Tools, IVR, SMS & Auto Dialer applications.
• Managed OS installation and upgrades, Remote management of Application & Database Servers, Database Management activities
that include Backup & restore, Data Migration and Job Scheduling & Monitoring.
• Coordinated with clients for any external support required.