MRI Field Service Engineer
Time Medical Limited
Total years of experience :14 years, 3 Months
• Project co-ordination for MRI Installations.
• Site surveys for the project.
• Undertake pre/post sales service tasks; installation, testing, calibration, commissioning, maintenance service to customer, on call service to customer and support.
• Periodically conduct the PM of every site.
• Demonstration of the Machine to customer after installation.
•Co-ordinate with application Specialist In the customer Training.
• Actively participate in product development cycle to provide serviceability and user level inputs.
• Support CSE's for technical issues and parts.
• Keep up of Parts for Service
•Evaluating and resolving problems
• Assisting with the installation of equipment
• Offering after-sales technical support solutions once a product has been sold.
• Liaising with and working alongside technical sales engineers
• Offering customer training
•Repairing, testing and maintaining equipment
• Monitoring the performance of products
• Maintaining Records, Reports, A/R etc.
• Providing customers with regular reports and feedback on their service requests
• Developing and maintaining relationships with customers
• Making recommendations to maintenance technicians
• Offering feedback on future product development, features and functions.
• Remote software Update on launch.
• Onsite Hardware upgrade on launch.
• Understand the customer’s needs and problems and escalate them to the Development team.
• Trane Trainee FSE’s.
• Remote troubleshooting and support.
• Worked with the International Team for the different Projects in South east Asia. Have experience in working in South East Asia.
• Accomplished 10 machines project in Indonesia & 2 machines project in India.
• Successfully helped Development team for the Product Development.
" Company is manufacturer of Industrial Communication, Voice EVAC Systems, Installed Audio, Fire Alarm Systems, Gas Leakage Detection.
" Part of different projects from designing step to commissioning in Western and southern parts of India.
" Capable of servicing and installing Philips and Bosch Industrial communication systems.
" To give the Training to the customer for handling of the systems and for the first line maintenances.
Diploma Trainee in Maintanance
