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Amon Muhumuza, Guest Service Agent

Amon Muhumuza

Guest Service Agent·Frank Porter Holiday Homes

United Arab Emirates

Bachelor's degree, guest relations

Work experience

Total years of experience: 5 years, 5 months

Guest Service Agent

January 2022 - Present

Frank Porter Holiday Homes

Dubai, United Arab Emirates

January 2022 - Present

• Process 150+ daily check-ins/check-outs, maintaining high guest satisfaction scores
• Manage reservations, billing, and room assignments using Opera PMS
• Resolve guest complaints with a 95%+ positive resolution rate
• Coordinate with housekeeping, concierge & F&B teams for seamless guest experiences
• Leverage AI tools to personalize guest communications and streamline operations
• Support onboarding and training of new front-desk staff
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Trainee

January 2021 - January 2022

Sunrise Boutique Hotel

Dubai, United Arab Emirates

January 2021 - January 2022

• Assisted with check-in/check-out procedures, concierge and reservation systems
• Facilitated guest transport arrangements using valid drivers license
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Institute of Hospitality & Tourism Studies

January 2020

January 2020

Bachelor's degree, guest relations

United Arab Emirates

Skills

ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
BILLING
Intermediate
BILLING
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

English

Beginner

Training and Certifications

Certifications
Customer Service Excellence Training
First Aid Certified
Valid Car Driver's License
AI Professional Certification
Higher Education Qualification
Valid Driver's License